Managed Operations Specialist Sr
Dayforce.com
Office
Mauritius
Full Time
About the Opportunity
Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, wage attachments, etc. are processed, reconciled, audited, and transmitted accurately and timely. The ideal candidate will have significant experience in payroll and a strong working knowledge of benefits, workforce management and tax. They will also have the ability to interact with clients and to use critical thinking skills to resolve complex problems.
What you’ll get to do
• Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited, and transmitted accurately and timely
• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments, and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Provide Payroll support services to clients according to Ceridian contract, legislative requirements, and business needs
• Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
• Create, update and review standard operating procedures and performs quarterly document reviews
• Have an “I own it” attitude about deliverables and projects from start to finish
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
• Proactively manage quarter, and year-end payroll auditing and processing
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards
• Meet or exceed process KPIs
• Drive customer satisfaction by providing high quality of service
• Execute corrective and preventive action plans
• Record key delivery data for metrics purposes
• Aim at becoming a Subject Matter Expert in process
• Be an effective team player
• Proactively highlight risks
• Ensure that complaints are proactively escalated
• Seek and respond to development feedback
• Mentor & Coach new recruits in their process
Skills and Experience we Value
• 2 years of payroll processing experience in a high-volume payroll operation. End to end payroll experience a plus
• Experience in the payroll outsourcing or consulting industry preferred
• Requires a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
• Ability to resolve client’s issues and provide superior customer service to internal and external partners
• Must have excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners
• Experience working in a case management system is preferred.
• Good analytical, organizational, and problem-solving skills
• Proficiency in Microsoft Word, intermediate Excel, and PowerPoint
• Ceridian product knowledge desired
• Associated Degree desired
• Bilingual is an asset
• Flexibility in terms of working hours (should be able to work in US/CA hours - 8:00am to 8:00pm Easter Time)
• Ability to work overtime (Weekday/Weekend) during year end season and including public holidays.
Hiring Manager: Neetish Khoodeeram
Recruiter: Niraj Hookoon
Grade: 5
Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, wage attachments, etc. are processed, reconciled, audited, and transmitted accurately and timely. The ideal candidate will have significant experience in payroll and a strong working knowledge of benefits, workforce management and tax. They will also have the ability to interact with clients and to use critical thinking skills to resolve complex problems.
What you’ll get to do
• Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited, and transmitted accurately and timely
• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments, and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Provide Payroll support services to clients according to Ceridian contract, legislative requirements, and business needs
• Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
• Create, update and review standard operating procedures and performs quarterly document reviews
• Have an “I own it” attitude about deliverables and projects from start to finish
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
• Proactively manage quarter, and year-end payroll auditing and processing
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards
• Meet or exceed process KPIs
• Drive customer satisfaction by providing high quality of service
• Execute corrective and preventive action plans
• Record key delivery data for metrics purposes
• Aim at becoming a Subject Matter Expert in process
• Be an effective team player
• Proactively highlight risks
• Ensure that complaints are proactively escalated
• Seek and respond to development feedback
• Mentor & Coach new recruits in their process
Skills and Experience we Value
• 2 years of payroll processing experience in a high-volume payroll operation. End to end payroll experience a plus
• Experience in the payroll outsourcing or consulting industry preferred
• Requires a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
• Ability to resolve client’s issues and provide superior customer service to internal and external partners
• Must have excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners
• Experience working in a case management system is preferred.
• Good analytical, organizational, and problem-solving skills
• Proficiency in Microsoft Word, intermediate Excel, and PowerPoint
• Ceridian product knowledge desired
• Associated Degree desired
• Bilingual is an asset
• Flexibility in terms of working hours (should be able to work in US/CA hours - 8:00am to 8:00pm Easter Time)
• Ability to work overtime (Weekday/Weekend) during year end season and including public holidays.
Hiring Manager: Neetish Khoodeeram
Recruiter: Niraj Hookoon
Grade: 5
Managed Operations Specialist Sr
Office
Mauritius
Full Time
October 8, 2025