Senior Manager - Technology\..AMS-AMS-Retail (2020)

The role is responsible for delivering information technology and digital solutions that support business growth and scalability. This includes translating business needs into technical specifications, overseeing solution delivery, and managing post-implementation maintenance to ensure production stability.

As a Senior Manager, you will be responsible for a wide range of activities—from shaping and implementing digital products to ensuring we remain at the forefront of technology. You are expected to contribute across the entire Channels systems development life cycle, including front-end and back-end integration, support for existing API services, and the DevOps infrastructure that enables CI/CD pipelines. You will work within a cross-functional team alongside Product Owners, Designers, Engineers, and Platform Owners to co-develop digital products.

As a Senior Manager, you will collaborate with Infrastructure, Service Management, Governance, Security, Data Center, and Network teams, as well as vendors and service providers, to oversee 'Run the Bank' operations and ensure the stability of the production environment. You will also be accountable for managing production incidents and performing impact assessments on new changes to proactively mitigate potential risks.

• Lead the projects smoothly by ensuring zero/minimum escalations from business and third party stakeholders
• Conduct system analysis and development in response to user requirements, project involvement or changing technologies.
• Design and develop information technology solutions making specific determinations about system performance.
• Prepare/verify production transfer & SOP documentation.
• Monitor applications to ensure adequate system resources to process at production standards.
• Follow up and co-ordinate with internal teams for SIT, UAT support and Production Rollout.
• Perform root cause analysis (RCA) arising from production system disruption and gather required information and logs from the system for investigation.
• If required, follow up with vendor for resolution and closure of the issue.
• Deploy bug fixes in test environment and perform SIT.
• Get the fix tested by users and take appropriate actions to move the change in Production.
• Coordinate with DBA for re-indexing activities as per the system DB requirements.
• Coordinate with Command Center team to set up proactive alerts to prevent the incidents.
• Coordinate with associated teams for Security/OS/DB patches in development environment.
• Perform the system health and vendor assessment periodically.
• Build proper backups for the team.
• Good knowledge of Banking domain & systems, including communication platforms and self-service channels.
• Ability to work on Oracle, SQL Server PL-SQL knowledge mandatory.
• Good knowledge in Core Java with external systems integration like DB/Web services/Restful services.
• Good knowledge in Apache/Tomcat or any other web server.
• Good knowledge in J2EE/JRE/.Net and VXML.
• Good knowledge in client browsers and configurations.
• Ability to review and understand system documentation.
• Ability to work Microservice based Applications and Solutionize it. 
• Good verbal and written communication including ability to prepare system documentation.
• Ability to interpret solution documentation and identify areas of concern and recommend approach.
• Ability to multi-task in a dynamic work environment.
• Ability to work with Vendor based products and negotiation skills for cost and delivery timelines. 
• 6-8 years of programming and support experience with 4+ years project work in a relevant domain. 
• Computer Science degree or equivalent.

The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.  We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.