Sr Executive- Key Account Management

About Us:
Welcome to FieldAssist, where Innovation meets excellence!! We are a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over 1,00,000 sales users representing over 600+ CPG brands across 10+ countries in South East Asia, the Middle East, and Africa, we reach 10,000 distributors and 7.5 million retail outlets every day. FieldAssist is a 'Proud Partner to Great Brands' like Godrej Consumers, Saro Africa, Danone, Tolaram, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Henkel, Jockey, Emami, Philips, Ching’s and Mamaearth among others. Do you crave a dynamic work environment where you can excel and enjoy the journey? We have the perfect opportunity for you!!

About Role:We are looking for an energetic and motivated professionals to join our team with preferred experience in Account Management role.
Responsibilities:

1. Responsible for Account Management, Renewals & Upselling of Products at Customer Level. 
2. Track and analyze Targets versus Achievements to ensure consistent performance and goal alignment. 
3. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution. 
4. Assist with high severity requests or issue escalations as needed. 
5. Guide client on product features and how to use them. 
6. Lead Semi-Annual and Quarterly Business Reviews, focusing on strategic alignment and value delivery for clients. 
7. Monitor Customer Health and ensure key customer KPIs are green. 
8. Ensure customer satisfaction and build strong customer relationships.

Who we're looking for: 

1. Graduates with 1 to 4 years of experience. 
2. Excellent verbal & written communication & presentation skills. 
3. Ability to multi-task and work in a challenging fast paced environment. 
4. Go-getter attitude and a strong work ethic. Proficient in MS Excel & PowerPoint. 
5. Excellent problem-solving skills, attention to detail and solution-oriented attitude. 
6. Enthusiasm about technology with demonstrated technical aptitude.