Concierge Services Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This Role Elevates The Workplace Experience Through Exceptional Service, Support, And Hospitality As The Primary Point Of Contact For Employees, Visitors, And Clients, Ensuring A Welcoming, Efficient Environment That Aligns With Organizational Goals.

For this role in Budapest specifically for the first few months of the contract the main floor of the site won’t be open, therefore, employees will have opportunity to get to know site from Backoffice perspective and be fully prepared and ready for the role once the main floor will be opened after refurbishment.

Key Responsibilities

Guest Experience & Client Management

• Deliver exceptional hospitality through professional welcomes, comprehensive visitor management (vetting, check-in, escort), and proactive relationship building that anticipates needs and exceeds expectations while maintaining high workplace visibility
• Manage reception operations including multi-line phones, scheduling, meeting coordination, and prompt response to requests while developing expertise in local amenities for visitor assistance
• Collaborate seamlessly across departments (IT, facilities, catering, security) providing first-level AV/technology support, coordinating third-party vendors, and delivering creative solutions while leading workplace events and employee engagement initiatives

Operations & Safety Excellence

• Partner with facilities management and soft services providers to maintain optimal workspace conditions through systematic assessments, Gemba walks, and SLA compliance monitoring while implementing workplace SOPs and client-specific standards
• Execute comprehensive security and safety protocols including contractor verification, emergency response coordination with EHS (not as first responder), access control, visitor badging, building alarm monitoring, and weather-related communications
• Support maintenance operations through work order review, vendor coordination, and facility tours (office locations only) while ensuring regulatory compliance and performance optimization

Innovation & Continuous Improvement

• Document and proactively act on feedback to continuously improve workplace experiences 
• Support event planning, reporting, and performance metrics analysis 
• Implement and monitor service standards to consistently exceed expectations 

Required Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Hospitality, or related field preferred with 2-3 years customer service, hospitality, or facilities management experience
• Corporate workplace services or commercial real estate background preferred

Technical & Core Skills

• Proficiency in Microsoft Office Suite, visitor management systems, and workplace technology platforms with basic AV equipment knowledge
• Good communication skills in English (additional languages advantageous), outstanding customer service abilities, strong problem-solving acumen, and proven multitasking proficiency in diverse, international business environments

Personal Attributes & Requirements

• High discretion with sensitive information, flexibility for changing priorities, collaborative yet independent work style, and positive, solution-oriented attitude under pressure
• Professional appearance suitable for executive interactions with ability to stand for extended periods, lift 25 pounds, and maintain flexible scheduling for events
• First Aid/CPR certification preferred; emergency response and safety training will be provided

What You'Ll Receive

• Employment contract
• Benefits package including private healthcare, and life insurance
• Opportunity to work in a professional, stimulating, and challenging multinational environment
• Clear long-term career progression opportunities
• Freedom to demonstrate your own initiatives
• Access to comprehensive training and development programs
• Friendly and supportive company culture

Location:

On-site –Budapest, HUN

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

Jll Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.