Ward Administrator

Part Time Wards Administrator | Spire Murrayfield - Edinburgh | 22.5 hours per week

Spire Murrayfield have an exciting opportunity for an experienced Administrator to support the Wards on a permanent basis.

Duties And Responsibilities:

• Greet and receive patients, visitors and other members of staff to the wards in a polite and professional manner and to undertake general reception duties
• Answer the telephone and relay accurate messages as appropriate
• Maintain effective communications between patients, their relatives and the team within the department
• Escort patients from reception for admission. Explain the room layout and facilities, deliver post and newspapers
• Liaise with all members of the multidisciplinary team to ensure effective communications are maintained within the department
• Reports complaints or concerns to the Nurse in charge/shift leader
• Assist in the delivery and evaluation of care of patients admitted to the ward in accordance with Spire policies
• With due regard to risk management policies and procedures, participate in maintaining a safe environment for patients, relatives, carers and staff
• Ensure that patient notes are up to date and in correct order and are taken to the appropriate place be it coders or secretary when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient’s notes
• Liaise with the all relevant department and the patient to ensure accurate data in the system (admissions, discharge and transfer of patients)
• Assist in orientation of new staff to the ward
• Assist with the ordering of ward/unit stores and undertake the ordering of all stationery ensuring availability at all times
• Taking and distributing accurate minutes for team meetings in a timely manner
• Update SAP with any augmented nursing care communicated by the nursing team to ensure transfer and charging details are updated
• Update SAP with extended length of stay communicated by the nursing team. Capture any additional revenue by escalating any additional length of stay as appropriate (i.e. call insurer)
• Booking of outpatients’ appointments on the system or with the relevant hospital departments and the arranging of transport
• Ensure discharge notes are completed by the medical staff and sent to GP’s within 24 hours of discharge and results are filed prior to leaving ward
• General ward administration including, keeping the notes trolley/s in good order, checking all request forms are signed by doctors and ordering of porters as requested
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies

Who We'Re Looking For:

• Experience of working in a Healthcare Setting as an administrator
• Track record of successful delivery in a similar role, in an office and / or customer service environment
• Understanding of medical terminology
• Knowledge of the healthcare market
• Excellent communication skills

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance

Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: We may close this advert early due to high volumes of interest

At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.