Coordinator

An 'on the job' training opportunity within a busy administrative role. You will be required to assist in manning the Facilities Helpdesk, fielding calls from our offices and managing the issues and requests that come in. This could be through coordinating external contractors or our internal Facilities Maintenance Team. 

Reports to – Facilities Manager                                                                                                                    

Based  – Hampton Hill / Clapham 

Salary £26,000 - £28,000 DOE

Key Responsibilities:

• Manage incoming requests and incidents to the Facilities Helpdesk
• Manage internal Facilities Maintenance Team workload and schedules 
• Provide speedy solutions to requests and incidents through managing contractors or internal teams 
• Assist with planned maintenance and repairs to our offices 
• Ensure offices meet all Health and Safety requirements and comply with all relevant legislation 
• Work with internal teams on office moves, new acquisitions and new offices where required 
• Deliver a 5-star, 'nothing is too much trouble' service

Requirements:

• Experience in a fast-paced administrative role
• Logical thinking with creative problem-solving ability
• Flexible and able to deal with a wide range of activities and tasks
• Have the ability to prioritise work and to work under pressure to meet deadlines
• Enthusiastic ‘nothing is too much trouble’ approach

Skills:

• Excellent customer service and telephone manner
• Willingness to learn Helpdesk management software packages 
• Have the ability to build relationships with our office teams
• Excellent organisational, planning and time management
• Keen eye for detail
• Good communication and a team player