Customer Success Manager (CSM) - Sadie Automotive - AI

AI Customer Success Manager (CSM) – Sadie Automotive – AI – Contract Role

We’re looking for a Vienna-based Customer Success Manager (CSM) to support our expanding customer base across Europe on a Contract basis!

The successful candidate must be a Native German speaker!

In this role, you’ll be the go-to person for onboarding new clients, ensuring they see the full value of Sadie, and supporting them throughout their journey. This is more than just a support role, it's an opportunity to be at the forefront of how AI is reshaping an entire industry.

Sadie Automotive is on a mission to transform the way car dealerships operate. Our AI-powered virtual receptionist is specifically designed for the automotive industry, answering 100% of inbound calls, booking service appointments, handling routine inquiries, and supporting sales across all dealership departments.

Built at the intersection of automotive expertise and conversational AI, Sadie helps dealerships run smarter, faster, and more profitably. We’re a fast-scaling, tech-driven startup backed by leading software investors and trusted by growing dealership networks across Europe and North America.

If you're excited by the potential of artificial intelligence and want to be part of a company shaping the future of automotive software with AI-powered solutions, this role is for you.

Here is a little window into our company: Sadie Automotive AI is a fast-growing startup revolutionizing communication for car dealerships with AI. Our intelligent virtual receptionist answers 100% of inbound calls - 24/7 - and handles service booking, sales inquiries, and parts requests while integrating with major DMS platforms. Dealerships that use Sadie unlock more revenue, happier customers, and smoother workflows. As a startup backed by strong industry partners, we're scaling quickly and looking for agile, ambitious team members to help build the future of automotive tech. 

The successful candidate will be based anywhere within commutable distance of our office in Vienna, working in a Contract role!

What your day will look like:

• Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start
• Build and maintain strong, long-term relationships with clients (service, sales, admin leaders)
• Provide proactive support and issue resolution, managing tickets and client feedback
• Monitor account health and identify growth opportunities within your accounts
• Serve as the bridge between clients and product/tech teams, advocating for user needs
• Conduct training sessions, best practice reviews, and usage optimization calls
• Help shape how Sadie is adopted and scaled across dealer groups in Europe
• Educate clients on AI-powered capabilities, driving adoption and confidence in the tech

About You:

• 2+ years in Customer Success, Account Management, or a similar client-facing role
• Native German speaker (written and verbal) and at least a professional level of English, both written and verbal, is essential
• Passionate about technology and AI, with a desire to be part of a future-focused solution
• Confident communicator who builds trust easily and manages relationships professionally
• Organized, proactive, and comfortable handling multiple client accounts
• Curious, eager to learn, and excited by the opportunity to work in a fast-growing startup
• Experience with SaaS, automotive retail, or tech support is highly valued
• Working in a Contract role
• Legally authorized to work in Austria

Why Join Sadie?

• Be part of a high-impact AI startup that’s changing the future of automotive service
• Get in early and grow with the company, we’re just getting started
• Work remotely with a collaborative, international team
• Competitive salary, career growth, and access to cutting-edge tech
• Make a difference for real users and businesses every day

If you're excited about working at the forefront of automotive tech and AI, and you're ready to deliver exceptional value to our clients, we’d love to hear from you.

Join Us:

If you're ready to help dealerships win while being part of a startup that's scaling fast, Sadie Automotive AI is the place for you. Apply now and help shape the future of Automotive AI! 

To learn more about Sadie Automotive AI, please visit our website: https://sadieautomotive.ai 

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.