RWFM Specialist

General Information

Name RWFM Specialist HTL Team Location PMO Tamachi-Higashi, Tokyo(CC) Business unit FU-IBU Working time Full-Time Type Work Force Management

Description & Requirements

In this Role, you’ll get to（insert Key Roles and Responsibilities）

* Predicting future workforce needs based on historical data, trends, and business objectives.
* Creating work schedules that optimize employee availability and meet operational needs.
* Ensuring the right number of employees with the appropriate skills are in place to meet workload demands.
* Monitoring and adjusting workforce deployment in real-time to address unexpected changes and ensure efficient operations.
* Analyzing workforce performance metrics to identify areas for improvement and enhance overall productivity.
* Ensuring that workforce management practices adhere to labor laws, regulations, and company policies.
* Generating reports on workforce metrics, such as attendance, productivity, and scheduling efficiency, to inform management decisions.
* Implementing and managing workforce management data and tools to streamline processes and improve accuracy.

業務内容

* 過去のデータ、トレンド、ビジネス目標に基づいて、将来の人材ニーズを予測します。
* 従業員の利用可能性を最適化し、運用ニーズを満たす作業スケジュールを作成します。
* 作業負荷の要求を満たすために、適切なスキルを持つ適正な人数の従業員を配置します。
* 予期せぬ変化に対応し、効率的な運用を確保するために、リアルタイムで人材配置を監視し調整します。
* 人材のパフォーマンス指標を分析し、改善点を特定して全体的な生産性を向上させます。
* 労働法、規制、会社の方針に準拠した人材管理の実践を確保します。
* 出席率、生産性、スケジューリング効率などの人材指標に関するレポートを作成し、経営判断を支援します。
* プロセスを合理化し、精度を向上させるために、人材管理データとツールを実装し管理します。

What you'll Need to Succeed（insert Requirements）

* Fluent in both English and Japanese
* At least 2 years’ experience in call center relevant industry
* Eligibility to work full-time in Japan（non-Japanese nationality）
* Good communication skills to build up effective collaboration with multiple stakeholder
* Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
* Proactive and self-motivated
* Data Accuracy
* Flexibility and adaptability

求められる能力

* 英語と日本語の両方に流暢であること。
* コールセンター関連業界で少なくとも2年の経験。
* 日本でフルタイムで働く資格（外国籍の場合）。
* 複数の利害関係者と効果的な協力関係を築くための優れたコミュニケーションスキル。
* 予測の複雑さを理解し、変動に対応する堅牢な計画を構築できること。
* 積極的で自主的であること。
* データの正確性。
* 柔軟性と適応性。

Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?

* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

* We encourage flexible work arrangement

* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Have a good trip, and see you soon!


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