Service Administrator

In this role, you will make an impact in the following ways:

• Act as a key liaison between customers, technicians, and internal teams to ensure timely and accurate parts fulfillment
• Provide expert advice on parts identification, availability, compatibility, and alternatives using multiple systems and resources
• Process customer orders, returns, and transactions with precision, ensuring compliance with company policies and financial controls
• Maintain optimal inventory levels through proactive stock monitoring, cycle counts, and coordination with suppliers and warehouse staff
• Support warehouse operations including receiving, shipping, labeling, and organizing parts to ensure efficient workflow and safety compliance
• Mentor and train junior parts personnel, sharing technical knowledge and best practices to build team capability
• Participate in continuous improvement initiatives, contributing ideas and leading small projects to enhance service delivery and operational efficiency
• Identify opportunities to upsell complementary products and services, contributing to revenue growth and customer satisfaction
• Ensure all customer interactions reflect Cummins’ commitment to quality, integrity, and excellence

To be successful in this role you will need the following:

• High school diploma or equivalent; additional technical or vocational training in automotive or mechanical fields is advantageous
• Strong proficiency in Microsoft Office and inventory/order management systems; ability to generate reports and analyze data
• Proven experience in parts operations, preferably within the heavy vehicle, diesel engine, or industrial equipment sectors
• Excellent communication and interpersonal skills, with a customer-first mindset and the ability to build trust and rapport
• Demonstrated leadership potential, with experience guiding small teams or taking initiative in a fast-paced environment
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities under pressure
• Willingness to comply with export control or sanctions regulations, if applicable

This role will also support the operations manager with the administrative tasks associated with:

• Timesheets
• Direct and Indirect POs
• Contractor Management
• Facility Maintenance
• Compliance activates administration
• Tool calibration
• HSE metrics
• Chemical Management System
• Tool calibration
• HSE metrics
• Chemical Management System

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.