Field Engineer

WE’RE HIRING A FIELD ENGINEER IN BOGOTA, COLOMBIA!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Field Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. 

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture were individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Job Description

• Advanced Troubleshooting: Resolve complex hardware, software, and network connectivity issues escalated from Level 1 support.
• System Deployment & Maintenance: Install, configure, and maintain desktop hardware, client software, and operating systems.
• Security Management: Implement security measures, update antivirus software, and monitor for potential security breaches.
• User Support: Provide technical assistance to end-users, both on-site and remotely, ensuring optimal user experience.
• Network Support: Offer basic support for network peripherals and infrastructure, such as diagnosing and resolving wireless issues.
• Documentation: Develop and maintain technical documentation for IT equipment, systems, and processes.
• Training & Escalation: Train Level 1 support staff and act as an escalation contact for advanced technical issues.

Educational Qualifications

• Bachelor’s degree in computer science, information technology or a related discipline
• Prior experience working as a desktop support engineer, support technician or in a similar role
• Up-to-date knowledge of computer systems, be it hardware, software or networks
• Outstanding problem-solving skills with the ability to communicate to end users and the stakeholders of the company

Requirements

Behavioral

• Empathy: Understanding and acknowledging the frustration or confusion of business users experiencing technical issues builds goodwill and trust.
• Patience: Guiding users through technical problems requires a calm and patient approach, especially when users are struggling to describe their issues.
• Communication: This includes clear and concise verbal and written communication to explain technical solutions and provide prompt information to business customers.
• Emotional Intelligence: The ability to understand and manage your own emotions, as well as the emotions of others, is crucial when dealing with stressed users.

Technical

• Experience in installing, monitoring and maintaining hardware/software within computer systems
• Prior knowledge in cloud computation, scripting languages, and IT projects
• Exposure to customer service
• Problem-Solving: Service desk professionals need strong analytical skills to effectively diagnose and resolve technical issues that users may not describe accurately.
• Analytical Thinking: This helps in understanding complex technical problems and finding efficient solutions.
• Creativity and Resourcefulness: Being able to think outside the box and find effective workarounds or alternative solutions when standard procedures fail is valuable.

Benefits

Social Security Health Insurance

Pension Contributions

Labor Risks Insurance

Severance Interest