Core & Cloud Domain Associate Engineer

Core Domain engineer will be part of Network operations centre (NOC) front office team responsible for 24X7 monitoring of Mobile and fixed network elements. He/she will be responsible in supporting L2 engineers for incident management related to PaCo, SDM, IMS Cloud and NOC solutions. troubleshoot end users complains, escalate to next level for resolution after basic predefined troubleshooting methods, perform periodic health checks and KPI reports.    
 

• Responsible for 24X7 monitoring Alarm. Duty timing will be on shift basis, with three 8 hours shift per day. Subject to changes when required.
• Ensure that trouble ticket (TT) raised as per the agreed SLAs. Perform basic trouble shooting as per the defined process and escalate to L2 for next level of troubleshooting.
• Create KPIs reports of PS/IMS/CSDB/STP /DRA/SMSC/PCRF etc. Core domains and share with relevant stakeholder for further analysis. 
• Follow with third parties and supporting vendors as part of incident resolution and assure that the SLAs are intact with them. 
• Follow with third parties and supporting vendors change & service management process. 
• Support L2 engineers for end-to-end Incident management and network audits and analyses with the focus on initiative-taking detection for Core domain aligned using ITIL process. Post-event Investigation & Maintenance Administration and performance monitoring & reporting.
• Bachelors in Telecom/ Data/ Computer Engineering 
• IP knowledge, CCNA certification - is an advantage.
• Preferably ITIL foundation certified with good understanding of ITIL Service Operation like Incident Management, Problem management. 
• Minimum 4 years of relevant experience and knowledge of Telco cloud networking, Network Functions Virtualization (NFV) and software defined networking (SDN), preferably in Telecommunications sector.
• Experience in network operations center (NOC) with knowledge in Nokia CORE product CMG, CMM, NPC, SBC, MRF etc, with knowledge of Nokia cloud band products (CBIS, CBAM, CBND and NCS) is a major plus.
• Knowledge of Linux/Unix systems, Server HW, Architecture, Virtualization, and containerization with good background of Packet Core flows (4G & 5G (NSA + SA standards). 
• Basic knowledge on Roaming & interconnect is an advantage