B2B Customer & Sales Development Representative | ZR_28273_JOB

This is a remote position.

Sales Development Representative - Customer Service & Lead Conversion

Schedule:

• Monday through Friday, 9 AM to 6 PM (includes 1 hr unpaid break)

Client Timezone: Central Time

Join a thriving luxury cleaning service company as their Sales Development Representative, where you'll be the first point of contact for high-value clients seeking premium cleaning services. This role combines customer service excellence with sales conversion, allowing you to build meaningful relationships with discerning customers while driving business growth. You'll work in a fast-paced environment where your communication skills and sales acumen will directly impact the company's success. This is an exciting opportunity to be part of a growing business that values exceptional customer experience and provides comprehensive training and support systems.

Scope:

• 40 hours per week with consistent schedule
• Primary focus on inbound lead conversion and customer relationship management
• Secondary responsibilities include social media outreach and process improvement
• Direct interaction with luxury cleaning service clientele
• Integration with existing business systems including Maid Central and MailChimp
• Performance will be measured through conversion rates and customer satisfaction metrics
• Opportunity for commission structure based on successful client acquisitions and appointments booked

Responsibilities:

• Respond to all customer inquiries promptly, ensuring no incoming calls are missed
• Follow up on web forms and maintain consistent communication with prospects after initial outreach
• Guide customers through established nurture cadences to convert leads into paying clients
• Schedule cleaning appointments and maintain cleaner calendars using Maid Central software
• Track customer information in Google spreadsheet system for integration with MailChimp campaigns
• Monitor and respond to posts on Nextdoor and Facebook where potential customers are seeking cleaning services
• Post company messaging in relevant social media groups following established guidelines
• Assist in developing and refining standard operating procedures (SOPs) for improved processes
• Identify and reach out to potential home service provider partners and realtors
• Support MailChimp email and texting campaign management when needed
• Respond to Google reviews in a timely and professional manner
• Provide feedback on customer conversations, requests, and reasons for non-conversion

Requirements

• Previous B2B Sales experience with ability to handle objections and close deals

• Customer Support Experience

• Minimal accent with excellent English communication skills
• Comfortable engaging with high-dollar, luxury service clients
• Strong phone presence and customer service skills
• Ability to negotiate within established discount parameters
• Warm, friendly, and engaging personality
• Experience with CRM systems and basic technical tools
• Full-time availability Monday through Friday, 9 AM to 5 PM Central Time
• Reliable internet connection and professional home office setup

• WITH INCENTIVES
• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring
• Steady freelance job