Client Relations & Program Advisor

This is a remote position.

Schedule:

• 40 hours per week
• Monday to Friday 11:00 AM – 8:00 PM New York time (with a 1-hour unpaid break)

Responsibilities:

• Handle customer service inquiries via email, WhatsApp, and phone calls from current and prospective students
• Conduct Zoom calls with potential students to explain program details, differences between offerings, and expected outcomes
• Provide detailed explanations of why comprehensive programs differ from one-day courses and their long-term benefits
• Support students with general inquiries about login procedures, scheduling, and program logistics
• Manage both inbound sales conversations and customer service requests as a hybrid role
• Communicate with an international student base who are mostly executives across multiple time zones
• Assist with the rollout and explanation of new, premium educational programs

Requirements

• Excellent English communication skills with a neutral or minimal accent
• Skilled in adjusting tone, pace, and intonation appropriately during calls
• Strong comprehension and critical thinking abilities
• Able to respond naturally and accurately beyond scripted dialogues
• A background in education, training, or online English teaching is preferred. Experience in customer service or sales is an advantage.
• Comfortable and confident conducting video calls via Zoom.
• Capable of explaining complex educational programs and clearly articulating their value
• Familiar with CRM systems and quick to learn new tools or software
• Strong interpersonal skills, particularly in engaging and supporting women pursuing personal development

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring