Supervisor, Telephone Operators
University Hospitals.com
Office
Ohio
Full Time
Supervisor, Telephone Operators - (25000891)
Description
- Oversees the day to day operations of the telecommunications department.
- Responds and directs call and assists manager with Telecommunications department operations.
- Scheduling, providing feedback to the director regarding potential corrective actions, and serves in a supervisory capacity as guided by, or in the absence of, the Director of Operations.
- Participate in all hiring interviews and decisions and are responsible for all Kronos, PTO requests, compliance or mandated training.
- Accountable for completing routine performance review and evaluations.
- Assists the Director of Operations in developing policies and procedures for the telecommunications department and communicates new policies and procedures to the staff.
- Provides feedback to the staff when they are not following the policies and procedures correctly.
- Maintains the phone system database, including paging accounts, special notes, Overbridged lists and call schedules.
- Answers and directs all internal and external calls, works with audio and radio paging system. The coordinator is a working position and will be included in the schedule to answer and direct calls received by the telecommunications department.
- Performs daily report per shift with operators of duties and assignments
- Cover open shifts when necessary
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
- Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
- Full time 40 hours per week.
- Monday-Friday.
- This is the day shift: 7:00 AM-3:30 PM, 8:00 AM-4:30 PM, 8:30 AM-5:00 PM.
- Coordinator or lead experience strongly preferred.
Qualifications
- Bachelor's Degree required.
- Medical Terminology within 1 year of hire required.
- Excellent customer service skills and ability to use good judgment.
- Excellent written and oral communication skills.
- Knowledge of basic office equipment such as computer systems, fax and copy machines.
- Knowledge of phone and paging system.
- Strong customer and employee motivational skills.
Primary Location
: United States-Ohio-Shaker_HeightsWork Locations
: 3605 Warrensville Center Road 3605 Warrensville Center Road Shaker Heights 44122Job
: Administrative SupportOrganization
: UHHS_Sys_OperationsSchedule
: Full-timeEmployee Status
: Regular - ShiftDaysJob Type
: StandardJob Level
: ProfessionalTravel
: Yes, 10 % of the TimeRemote Work: NoJob Posting
: Oct 7, 2025, 8:49:56 PMSupervisor, Telephone Operators
Office
Ohio
Full Time
October 8, 2025