Systems Analyst V (Lead) - Information Technology Div.

TxDOT's Information Technology Division is seeking a highly skilled and motivated Lead Systems Analyst to join our team. This advanced-level position plays a critical role in supporting District and Division IT systems, driving innovation, and ensuring seamless technology operations across multiple service areas, including the tech lounge, conference support and field services.

We offer a supportive environment, meaningful opportunities for growth, and the chance to make a lasting difference in how technology serves the people of Texas. If you're ready to lead with purpose and help shape the future of transportation, we want to hear from you.

Join us and be the driving force behind our technological advancements!

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

• For a complete list of our total compensation package please visit our website at: Total Compensation Package
• To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

In this lead role, the incumbent will oversee complex computer systems analysis to support TxDOT’s IT infrastructure. Responsibilities include analyzing user requirements, procedures, and operational challenges to automate workflows or improve existing systems. The position provides strategic oversight and technical guidance for the development, testing, implementation, and maintenance of IT projects, programs, and systems. The role also involves managing multiple Tech Lounges (walk-up customer support desks), conference technology support, and field service technician teams. Additionally, the incumbent coordinates information services and technology initiatives that deliver business value while minimizing operational disruptions. This position operates with extensive latitude for independent judgment and initiative and reports directly to the Section Director or Branch Manager.

Essential Duties:

•    Serves as a lead worker, providing guidance and oversight across assigned programs.
•    Performs operational oversight and drives process improvements for the Tech Lounge, Conference Support, and Field Services Programs.
•    Coordinates the development, implementation, and maintenance of IT/IS architecture, including processes, policies, standards, procedures, and associated roles and responsibilities.
•    Makes recommendations for ITD processes related to hardware and software technology planning, development, and implementation.
•    Analyzes new or existing procedures, information systems, and utility programs for efficiency and effectiveness.
•    Monitors and collects data to evaluate the strengths, weaknesses, and performance of existing technologies.
•    Monitors changes in hardware and software and communicates updates to end users.
•    Troubleshoots and analyzes technical problems associated with hardware and local applications.
•    Manages the ticket queue in accordance with Service Level Agreement (SLA) requirements.
•    May be accountable for developing, coordinating, or advising on metrics, audits, and root cause investigations.
•    Performs other job responsibilities as assigned.    
 

Minimum Requirements

Education - Bachelor's Degree in Computer/Management Information Systems, Computer Science, or related discipline. Related experience and/or relevant technical training may be substituted for education on a year per year basis. Substitutions for Minimum Qualifications:

Work Experience - 5 years of experience in systems analysis, application systems support, or related work experience  (Experience can be satisfied by full time or prorated part time equivalent) Related graduate level education may be substituted for experience on a year per year basis.

License And Certification:

• Valid driver's license. This position requires driving a state vehicle.

Preferred Qualifications:

Competencies:

•     Exercises logic and reasoning to define problems, establish facts, and draw valid conclusions; makes decisions that support business objectives and goals.
•     Researching, analyzing, and interpreting policies and state and federal laws and regulations specific to the functional area.
•     Analyzing and organizing business and technical data to inform strategic decisions.
•     Communicating technical information effectively to diverse audiences.
•     Maintaining effective working relationships with others.
•     Applicable knowledge of computer software applications and hardware.
•     Using and supporting applicable computer systems.
•     Scheduling, testing, installing, and implementing computer programs/systems.
•     Operational Execution & Problem Solving.
•     Troubleshooting computer systems.    

Physical Requirements And Working Conditions:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs
• Standing-prolonged periods of time
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Conditions Of Employment:

Please click this link to read the standard conditions of employment for all positions.  Standard Conditions of Employment

• To be selected for and continue employment in this position, the selected incumbent must maintain the security or integrity of the agency’s critical infrastructure and will be subject to regular assessments of criminal history and/or reviewed for connections to foreign adversaries.

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

The Texas Department of Transportation is an Equal Opportunity Employer.

 If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

 Please click this link to read the information for applicants: Additional Applicant Information