Strategic Reporting and Service Management Senior Manager

Job Title: Strategic Reporting and Service Management Senior Manager – Cyber Security

Location: UK/India (location agnostic)

Work Level :W2C

Function: GDT – Cyber Security

Reports to: Katy Cory

Role Purpose
The Cyber Strategy Execution & Performance Senior Manager supports the Director of Cyber Strategy & Transformation by driving governance, accountability, and performance excellence across the Cyber Product Operating Model.

This role acts as the functional integrator and governance lead across the Cyber organisation — ensuring that the function operates efficiently, transparently, and in alignment with Unilever’s NIST-based operating model. The role partners closely with the CISO and Cyber Leadership Team (CLT) to ensure delivery against strategic priorities, effective resource utilisation, and continuous improvement.

Key Responsibilities

1.Governance & Operating Model Oversight

• Manage and evolve the Cyber Operating Model governance framework, ensuring clarity of ownership, accountability, and performance tracking.
• Maintain oversight of L1 strategic milestones and NIST-aligned maturity targets across Cyber domains.
• Coordinate and support Cyber governance forums, including leadership reviews, steering committees, and transformation boards.
• Ensure consistent and auditable governance practices are embedded across all Cyber capabilities.
• 2.Strategic Performance, Insights & Value
• Maintain oversight of L1 strategic milestones and NIST-aligned maturity targets across Cyber domains.
• Coordinate and support Cyber governance forums, including leadership reviews, steering committees, and transformation boards.
• Ensure consistent and auditable governance practices are embedded across all Cyber capabilities.
• 2.Strategic Performance, Insights & Value
• Serve as the functional owner for Cyber performance insight, using data and reporting produced by the Cyber Reporting & Analytics team to assess how effectively the function delivers against strategy and maturity targets.
• Partner with the analytics team and Cyber Product Leads to interpret OKRs, KPIs, and performance trends, ensuring insights drive accountability and improvement.
• Synthesize and communicate performance outcomes to the CISO, Director of Strategy & Transformation, and senior stakeholders — translating data into clear narratives of value, risk, and progress.
• Maintain a forward-looking view of functional health, identifying opportunities for efficiency, maturity, and impact enhancement across the Cyber organisation.

3. Financial, Resource & Workforce Governance

• Support the Director in managing the Cyber functional budget, ensuring transparency of spend and alignment to strategic goals.
• Coordinate financial forecasting, resourcing, and workforce planning across domains.
• Drive consistency in tracking cost-to-serve, investment efficiency, and sourcing models.

4. Continuous Improvement & Functional Enablement

• Identify and drive cross-domain efficiency and maturity improvements, leveraging insights from reporting and stakeholder feedback.
• Implement standardised governance tools, templates, and reporting frameworks to enhance consistency and transparency.
• Contribute to the Cyber Talent and Capability Framework, supporting career development, succession planning, and skills evolution.

5. Leadership, Stakeholder Management & Collaboration

• Serve as a strategic partner to the Director of Strategy & Transformation, supporting leadership preparation, insights, and decision-making.
• Engage regularly with Cyber Product Leads, Risk, Compliance, and Technology peers to ensure cohesive delivery.
• Foster a culture of high accountability, accuracy, and collaboration across the Cyber function.
• Lead a small team of governance and reporting professionals to deliver high-quality outputs.

Skills, Experience & Qualifications

Essential

• Proven experience in Technology Governance, Strategy Execution, or Performance Management in a global enterprise.
• Strong understanding of Cyber Security or Technology Operating Models and enterprise governance structures.
• Demonstrated success in building executive reporting and governance frameworks.
• Financial and resource planning experience, ideally in multi-domain or matrixed environments.
• Excellent stakeholder engagement, communication, and influencing skills.
• Strong analytical capability and meticulous attention to detail.
• Demonstrated ability to hold others accountable for delivery, quality, and performance.
• Knowledge of NIST CSF, ISO 27001, or similar frameworks.
• Proven experience in Technology Governance, Strategy Execution, or Performance Management in a global enterprise.
• Strong understanding of Cyber Security or Technology Operating Models and enterprise governance structures.
• Demonstrated success in building executive reporting and governance frameworks.
• Financial and resource planning experience, ideally in multi-domain or matrixed environments.
• Excellent stakeholder engagement, communication, and influencing skills.
• Strong analytical capability and meticulous attention to detail.
• Demonstrated ability to hold others accountable for delivery, quality, and performance.
• Knowledge of NIST CSF, ISO 27001, or similar frameworks.

Desirable

• Experience working within or adjacent to a Cyber Security or Risk function.
• Experience in product-based or agile operating environments.
• Cyber governance and reporting frameworks are mature, consistent, and embedded across all domains.
• Cyber LT and CISO have clear visibility of performance, spend, and risk.
• Functional performance is transparent, efficient, and continuously improving.
• The Cyber function operates as a cohesive, data-driven, and accountable enterprise.
• Experience working within or adjacent to a Cyber Security or Risk function.
• Experience in product-based or agile operating environments.
• Cyber governance and reporting frameworks are mature, consistent, and embedded across all domains.
• Cyber LT and CISO have clear visibility of performance, spend, and risk.
• Functional performance is transparent, efficient, and continuously improving.
• The Cyber function operates as a cohesive, data-driven, and accountable enterprise.

Success Measures