CX Technical Consultant

This role is for one of Weekday’s clients

Min Experience: 5 years

Location: Remote (India)

JobType: full-time

Requirements

We are seeking an experienced and dynamic CX Technical Consultant specializing in Oracle Cloud and Redwood Design System to join our digital transformation team. The ideal candidate will possess a deep understanding of Oracle CX Cloud architecture, UI/UX principles, and front-end development technologies. You will play a key role in designing, developing, and implementing high-quality user experiences that align with Oracle’s Redwood Design standards while addressing business and client requirements.

This role offers the opportunity to collaborate closely with cross-functional teams across geographies, enabling the delivery of scalable and engaging customer experience (CX) solutions.

Key Responsibilities

• UI/UX Design and Development:
• Design, develop, and implement modern, responsive, and user-centric interfaces using Oracle Redwood Design System.
• Apply UI/UX design patterns to create visually appealing and intuitive experiences for Oracle CX Cloud applications.
• Ensure consistency across user interfaces by adhering to design guidelines, accessibility standards, and usability best practices.
• Application Development & Customization:
• Implement personalization and extensibility features using Oracle Visual Builder (VB Studio) to meet specific client needs.
• Develop responsive web applications and components using JavaScript, HTML5, CSS3, and JSON.
• Integrate data models, business logic, and APIs to create dynamic and interactive user interfaces.
• Utilize REST APIs and Oracle Integration Cloud (OIC) for seamless integration across systems.
• Project Execution & Collaboration:
• Collaborate with business analysts, project managers, and functional consultants to translate business requirements into technical deliverables.
• Engage with business users across multiple business units to ensure clear articulation of goals, processes, and technical solutions.
• Coordinate effectively with onshore and offshore technical and functional teams to ensure alignment across all project phases.
• Monitor progress of workstreams and ensure timely and high-quality delivery of all project milestones leading up to successful Go-live.
• Quality Assurance & Documentation:
• Create and maintain technical design documents, test scripts, and system configuration records.
• Conduct testing and debugging to validate functionality, performance, and compliance with business requirements.
• Perform code reviews and enforce best practices to ensure maintainable and scalable solutions.

Continuous Improvement:

• Stay updated with the latest Oracle Cloud features, Redwood design guidelines, and emerging UI/UX trends.
• Provide technical guidance and training to team members and business stakeholders when required.
• Contribute to process improvements, automation initiatives, and reusable framework development.

Key Skills And Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in Oracle Cloud CX technical implementation or similar roles.
• Proficiency in Oracle Redwood Design System, Visual Builder (VB Studio), and Oracle Integration Cloud (OIC).
• Strong hands-on experience with JavaScript, HTML/CSS, JSON, and modern front-end frameworks.
• Experience designing and deploying UI/UX solutions within Oracle Cloud ecosystems.
• Exposure to REST APIs, integrations, and cloud-native architectures.
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to work in collaborative, fast-paced, and client-facing environments.