Executive Officer (Shroff), The Chinese Medicine Hospital of Hong Kong

THE CHINESE MEDICINE HOSPITAL OF HONG KONG

The Chinese Medicine Hospital of Hong Kong (CMHHK) stands as a flagship Chinese medicine (CM) institution dedicated to advancing Chinese medicine in Hong Kong and is expected to commence operation in phases at the end of 2025.

Established through a public-private partnership, the hospital is being constructed by the government, with HKBU appointed as the contractor in June 2021 through a tendering process. Subsequently, HKBU registered “HKBU Chinese Medicine Hospital Company Limited” as the operator in accordance with the requirements of the service deed, which is responsible for the management, operation, and maintenance of CMHHK.

A hallmark of CMHHK is its integrated approach, blending Chinese and Western medicine to provide professional patient care. CMHHK will actively engage in various interactions and collaborate with the industry to promote the development of Chinese medicine across Hong Kong, the Guangdong-Hong Kong-Macao Greater Bay Area, and international institutions. By sharing resources and expertise, CMHHK aims to advance the standardisation and globalisation of Chinese medicine, opening new directions for future healthcare services.

We warmly invite dedicated individuals to join our team, where you can contribute to the future of Chinese medicine. Together, we can make a meaningful difference in the health and well-being of our community and create a brighter future!

Executive Officer (Shroff) (25260256)

Responsibilities:

• Supervise and manage Shroff Office operations, including billing, receipting, refunds, and cash handling;
• Ensure proper implementation of financial controls and compliance with hospital policies and procedures;
• Support the Finance Manager in month-end closing activities, reconciliations, and revenue recognition processes;
• Monitor accounts receivable, follow up on outstanding payments, and assist in debt collection efforts to maintain healthy cash flow;
• Coordinate and implement fee schedules, price updates, and circulation of related information to committees and senior management;
• Oversee the timely update and publication of price posters and fee-related communications on the hospital website;
• Handle enquiries from hotline services, patients, and other stakeholders regarding fees, charges, and billing matters;
• Participate in the implementation and ongoing enhancement of billing and ERP systems, ensuring smooth interface with accounting processes;
• Assist in the preparation of documents and reports for internal and external audits;
• Provide training, supervision, and performance evaluation for Shroff Office staff; and
• Perform any other duties as assigned by supervisor(s) from time to time.

Requirements:

• A diploma or bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline;
• Minimum 5 years of relevant experience in cashiering, billing, or revenue operations, preferably within a hospital or healthcare setting;
• Strong understanding of revenue cycle management, billing systems, and cash handling controls;
• Supervisory experience with proven ability to lead and motivate a team;
• Good problem-solving, communication, and coordination skills;
• Familiarity with ERP/accounting systems and proficiency in MS Office applications;
• Good command of both written and spoken English and Chinese; and
• High level of integrity, accuracy, and attention to detail.

The initial appointment will be offered on a fixed-term contract by Hong Kong Baptist University. Following the commencement of CMH, and subject to the candidate’s satisfactory performance and the decision of CMH, subsequent appointment will be offered directly by CMH.

Shortlisted candidates will be invited to attend a written test.

Work location: Kowloon Tong Campus and will be moved to the CMHHK in Tseung Kwan O when close to commissioning.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to submit their applications at the HKBU e-Recruitment System. Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.

The University reserves the right not to make an appointment for the posts advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.

Review of applications is ongoing until the position is filled.