Trading Incidents Team Lead

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

• Trading Incidents Team Lead​
• The position Trading Incidents Team Lead will be responsible for providing 24/7 support to all of Entain’s Trading teams around the world. They will need to ensure all tasks are being completed in a timely manner and provide quarterly performance feedback to the Analysts within the team. ​
• Trading Incidents Team Lead is reporting directly to the Trading Incidents Manager​
• . Document and implement training plans and materials. ​
• . Build relationships with senior stakeholders within the Trading department. ​
• Own issues on behalf of the Trading Department. Carrying out the initial investigation using multiple tools and resources. Determine if the correct Trading process was followed and identify any errors made by Third Party data feed providers. ​
• . Escalate technical issues to the appropriate teams, ensuring the priority is clear.​
• . Determine and document the impact and scale of all incidents raised.​
• . Ensure the Head of Trading Incidents and Escalations is aware of all key issues and major incidents.​
• . Check/chase trading incident tickets daily to ensure the investigation work is progressing.​
• Communicate issues, workarounds and downtimes to all relevant stakeholders and manage their expectations accordingly.​
• Represent Trading Incidents in meetings.​
• Have a mentoring group of Analysts to support and help develop​

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Qualifications

• Degree level education would be preferable but is not a pre-requisite 
• Solid ability in escalating issues in a concise and quick manner. 
• Strong communication skills (Verbal, written and presentation)  
• Ability to summarise complex data in a succinct and easy to understand manner 
• Highly motivated and organised 
• Ability to undertake complex tasks quickly and thoroughly 
• At least 1 years experience working in Trading Incidents and Escalations or other Entain Trading teams. 

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.