10561 - AI Product Specialist – Justice AI Unit

General Information

Salary The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Your salary will be dependent on your base location Working Pattern Full Time, Flexible Working Vacancy Approach External Location Cardiff, Westminster Region London, Wales Closing Date 22-Oct-2025 Post Type Permanent Civil Service Grade SEO Number of jobs available 3 Reserve List 12 Months Job ID 10561

Descriptions & Requirements

Job description

Summary

The Justice AI Unit is part of the Service Transformation Group (STG): an interdisciplinary team of AI specialists, technologists, and operational experts working to embed responsible AI across the justice system.

Our mission is simple: drive the responsible and safe adoption of AI to enable our people to delivery world leading public services.

We:

• Deliver the AI Action Plan for Justice
• Scan, pilot and scale transformative AI products
• Embed ethical AI principles across the justice system
• Support our people with AI literacy, training and adoption
• Partner with experts across government, industry, and academia
• Promote transparency, public engagement and responsible AI standards

Role

We’re looking for an AI Adoption Specialist to help thousands of people across the Justice system use AI in their daily work.

You’ll turn successful pilots into scaled and sustainable services, by building the playbooks, communities and feedback loops that make AI a trusted part of how MoJ operates.

This is not a policy role. It's a hands-on adoption role: part product, part growth, part change. You’ll solve adoption blockers and work directly with staff to unlock impact. Your work will directly shape how 90,000+ MoJ staff use AI to save time, improve decisions, and deliver better services to the public.

Responsibilities

As an AI product specialist, you will:

• Drive adoption of enterprise AI tools.
• Deliver onboarding to help staff quickly understand and apply AI in daily work.
• Identify high-value use cases across policy, operational and corporate functions. Design AI solutions and adoption strategies tailored to each.
• Anticipate and resolve adoption blockers (technical, cultural or workflow-related).
• Build and sustain AI communities
• Create and manage an active digital community for AI users
• Recruit and support a network of local “AI champions” who provide peer support and share success stories
• Design community engagement events (training, showcases) that drive enthusiasm and trust
• Lead engagement and communications
• Translate complex AI functionality into simple, practical guidance for non-technical audiences.
• Tailor communications for difference audiences: front line staff, manager and senior leaders.
• Measure, learn and improve
• Set clear success metrics for adoption (e.g usage, satisfaction, impact)
• Create dashboards and run surveys to track engagement and effectiveness
• Use feedback loops to identify pain points and continuously improve the service.
• Report insights and progress to stakeholder to guide decision making.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Skills And Experience

• Delivery and adoption– Experience supporting and coordinating adoption programmes or projects, managing tasks, dependencies and risks to ensure smooth delivery.
• User support and enablement – Ability to troubleshoot user queries on AI products, provide clear guidance, and translate technical functionality of AI tools into practical, day-to-day business use.
• Community building– Skilled at cultivating cross-departmental networks and enabling knowledge sharing across large and diverse user bases.
• Communications and influence – Strong communicator able to explain ideas simply and persuasively. Able to engage with diverse audiences
• Data-driven iteration – Experience using dashboards, surveys, and user feedback to monitor engagement, evaluate effectiveness, and drive continuous improvement. Able to turn insights into actionable improvements that increase uptake and satisfaction.
• Teamworking and collaboration – Proven ability to work effectively as part of a team, supporting colleagues and contributing to shared goals.
• Proficiency in GenAI tools– Experience using tools such as ChatGPT, Copilot and their more advanced features such as GPTs, Agents and Deep research.
• Adaptability and problem-solving – Comfortable working in fast-changing environments, responding to emerging needs, and finding solutions to adoption challenges.

We don’t expect you to tick every box — what matters most is a strong bias toward action, a passion for helping people use AI responsibly, and the ability to make adoption stick.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible Working Hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

Moj:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 10561

Hmpps

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 10561

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Application Form Stage Assessments

Experience We will assess your experience for this role via the following methods CV or Work History, Statement of Suitability Statement of Suitability Guidance for the Statement of Suitability Please write a 1000 word Statement of Suitability. Your statement should explain why you're suitable for the role, based on your skills, experience, and motivation. Evidence of Experience CV or Work History, Statement of Suitability

Interview Stage Assessments

Interview Dates Proposed week commencing 10th November 2025 Behaviours Communicating and Influencing Delivering at Pace Making Effective Decisions Managing a Quality Service

Other Assessments

Which assessment methods will be used? Presentation Use of Artificial Intelligence (Al)You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. Level of security checks required Baseline Personnal Security Standard (BPSS)