Surveyor - West

It’s a great time to join Cornwall Housing! We’re listening and responding to what our tenants want from us.  We’re changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities.  And we’re investing in our employees – we’ve increased our annual leave offer and have flexible working options through ‘Balance’. 

We’re looking for people with surveying, repairs and maintenance, and contractor management skills/experience to join the team.  If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing.  Join us to create safe homes in strong communities for one and all!

About The Role

An exciting opportunity to support the delivery of response repairs and maintenance. In this role, you will work closely and flexibly with other staff in ensuring professional, cost effective, customer focused services that deliver high quality outcomes. The purpose of this role is to deliver a high-quality maintenance service to customers, through the provision of professional technical advice, as well as project and contractor management. 

The duties of this role are to: 

• Participate in contract meetings and contract briefings
• Manage a range of contractors, ensuring they deliver in accordance with their contract and KPI's. 
• Manage external relationships with key stakeholders, such as Local Authorities and suppliers, that builds trust and confidence in the Homes and Investment Team.
• Provide regular and professional communication and liaison with customers and key stakeholders in relation to works instructed and managed by the service
• To assist in the delivery of specialist work programmes, ensuring works are to standard, contractor performance is in line with KPI's and value-for-money is achieved.
• Take full responsibility and manage all assigned cases from start-to-finish in a professional and efficient manner whilst ensuring that appropriate stakeholders and appropriate databases are updated regularly
• Ensure budget responsibilities are met, feeding into forecasting and efficiency plans as required
• Prepare and present reports for managers

About You

To Be Successful, You’Ll Be/Have:

• Extensive experience of surveying in a response repairs and maintenance setting
• Minimum Level 4 surveying qualification, e.g. HNC/HND. Or equivalent experience and a willingness to complete a HNC as part of your employment with us after successful Settling-In Period (6 months). Membership of a relevant professional body is desirable e.g. RICS, CIOB etc
• Successful record of managing an extensive, complex and varying caseload, with projects from inception to completion
• Demonstrable experience and skills managing customer relationships to ensure a high level of customer care and satisfaction
• To find out more about the role and requirements, please view the Role Profile.
• Our offer to you

Salary: £39,221.00

• Working Hours: 37 hours per week

Contract Type: Permanent

Base: Hybrid working - working from office, home, site and in the community as needed.  This role requires you to typically work from the office at least 2 days per week.

Your base will be: West - New County Hall, Truro, TR1 3AY. 

Our West area centres around Truro city and beautiful Falmouth and their surrounding villages and rural areas, across to the stunning coastlines of Perranporth and St

What you’ll get from us in return is:

• A challenge like no other – Cornwall is unique and so are we!
• A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
• A senior management team who will listen and support you, and encourage your ideas and creative thinking
• Investment and support in your continuous learning and development
• Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
• And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check.  You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To Apply

It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.  

The planned closing date for applications is Sunday 19 October 2025 (midnight).  However, we reserve the right to close the vacancy early if sufficient applications are received.  So, we recommend that you please submit your application early.

Interviews are planned for Wednesday 29 October 2025.

We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role.  We will also work with you to put in place reasonable adjustments when possible.

Contact Us

If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329

Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!

Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you.  Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/