Quality & Customer Coordinator

It’s a great time to join Cornwall Housing! We’re listening and responding to what our tenants want from us.  We’re changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities.  And we’re investing in our employees – we’ve increased our annual leave offer and have flexible working options through ‘Balance’. 

We’re looking for people with strong administrative, organisational and customer service skills/experience to join the team.  If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing.  Join us to create safe homes in strong communities for one and all!

About The Role

As a key point of contact for our customers, you’ll provide vital technical and administrative support across the Assets service. You’ll work closely with tenants, leaseholders and contractors to ensure a smooth customer journey during regeneration, capital works and servicing projects.

Your Responsibilities Will Include:

• Supporting customers by handling enquiries, feedback and complaints in a helpful and professional way. 
• Helping the team manage cases, track data and monitor budgets. 
• Keeping accurate records, raising and processing orders, and updating systems. 
• Assisting with resident communications and engagement activities. 
• Making sure customer service is always delivered to a high standard.

About You

To Be Successful, You’Ll Be/Have:

• A clear and confident communicator who enjoys helping people. 
• Well-organised, with experience in admin tasks like data entry, record keeping and order processing. 
• A team player who can also work independently and stay on top of tasks.
• Able to stay calm and professional when dealing with issues or complaints.

To find out more about the role and requirements, please view the Role Profile.

• Our offer to you

Salary: £27,018.00

• Working Hours: 37 hours per week

Contract Type: This is a fixed term contract for 9 months due to maternity secondment cover. Existing CHL employees are welcome to apply as a secondment opportunity, but please discuss this with your manager before applying.

Base: Hybrid working - working from office, home, site and in the community as needed.  Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR.  This role requires you to typically work from the office at least 1-2 day/s per week.

What you’ll get from us in return is:

• A challenge like no other – Cornwall is unique and so are we!
• A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
• A senior management team who will listen and support you, and encourage your ideas and creative thinking
• Investment and support in your continuous learning and development
• Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
• And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check.  You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To Apply

It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.  

The planned closing date for applications is Wednesday 15 October 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received.  So we recommend that you please submit your application early.

Interviews are planned for Thursday 23 October 2025.

We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role.  We will also work with you to put in place reasonable adjustments when possible.

Contact Us

If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329

Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!

Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you.  Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/