Head of Operations DACH

About Us
24Translate is a leading language service provider in the DACH region, delivering high-quality translation and interpretation services for a wide range of clients. As part of the DigitalTolk Group, we are scaling our operations to meet growing demand in the market and ensuring world-class service delivery to our customers.We are now looking for a Head of Operations DACH to take ownership of our operational organization, drive efficiency, and ensure that our delivery meets the highest standards of quality, timeliness, and cost-effectiveness.

Key Responsibilities

• Operational Leadership: Lead and manage the operations teams in DACH including Text Translation Project Managers, Customer Service / Booking Organization, and Interpreter Call Center.
• Service Delivery: Ensure high-quality and on-time delivery of translation and interpretation assignments.
• Talent Management: Secure and manage a strong pool of freelance and in-house linguists, interpreters, and project managers to meet client demand.
• Process & Efficiency: Optimize workflows, implement best practices, and drive operational excellence across translation and interpretation services.
• Quality & Compliance: Ensure delivery meets client requirements, quality standards, and contractual obligations.
• Financial Responsibility: Manage cost efficiency and operational budgets, ensuring profitability of service delivery.
• Customer Focus: Collaborate closely with sales and account management to ensure seamless client experience and resolve operational issues quickly.
• Technology & Innovation: Work with internal tech/product teams to improve tools, automate processes, and leverage technology for scalability.
• Leadership & Development: Build, coach, and inspire high-performing teams in Customer Service and Project Management.

Requirements

• Proven experience (7+ years) in operations leadership within a service delivery or BPO environment, ideally in language services, customer service, or related industries.
• Strong understanding of translation and interpretation workflows is a clear advantage.
• Demonstrated success in leading multi-team operations (PMs, customer service, call center).
• Track record in driving cost efficiency while maintaining high service quality.
• Excellent people leadership and talent development skills.
• Data-driven and structured, with strong analytical and problem-solving abilities.
• Fluent in German and English (spoken and written). Additional languages are a plus.
• Based in DACH region, with willingness to travel occasionally.

What We Offer

• A key leadership role in a fast-growing, international language service provider.
• Opportunity to shape and scale operations in one of our most important markets.
• A culture that values customer focus, teamwork, and innovation.
• Competitive compensation package and benefits.
• Flexible working arrangements, with presence in Hamburg preferred.Location: Hamburg (preferred) / Remote within DACH