Senior Product Manager - CTJ - TS/SCI

Microsoft 365 is at the center of Microsoft’s cloud-first, devices-first strategy bringing together our most trusted communication and collaboration products like Exchange Online, SharePoint Online, and Teams to the cloud. We work with Microsoft’s most critical enterprise and government customers to deliver hyper-scale software-as-a-service
products.

The Microsoft 365 Enterprise Cloud team is looking for a Senior Product Manager who can create clarity, drive results, and deliver exceptional product experiences within the Microsoft 365 government cloud and enterprise service offerings.
We are seeking a dynamic and experienced contributor to drive customer voice, feedback, and satisfaction initiatives. This role is pivotal in ensuring that customer insights are effectively gathered, analyzed, and acted upon to deliver continuous improvement and meet customer needs. The ideal candidate will have a proven track record in leading cross-functional teams and collaborating with different leadership levels to drive results.

As a Senior Product Manager for Customer Voice, this role requires you to be comfortable navigating a complex and dynamic engineering environment, build solid relationships with senior stakeholders, drive impactful work across a wide set of teams and
disciplines, and deliver programs that respond rapidly to customer feedback. The team’s charter includes:

• Customer satisfaction throughout their cloud lifecycle from contracting toonboarding and steady state
• Driving innovation from customer feedback and requirements, looking acrosscustomer verticals and clouds, for improved customer experiences
• Influencing internal stakeholders through programs and data driven analyses toenable customer focused outcomes
• Customer pulse and relationship management across all levels of customerleadership
• Strategic planning on core M365 market drivers, government policy, and contracting.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Enhance customer satisfaction through better onboarding and engagement experiences.
• Drive strategy in partnership with leaders across engineering, field, finance, and trust and compliance teams.
• Advocate for customer experience improvements and new feature requests with engineering and business leadership through a data driven approach.
• Drive program execution and lead a clear end-to-end view of expected business outcomes for owned processes, anticipating and mitigating risks.
• Manage stakeholder engagement rhythm and partnerships by addressing pain points to resolve challenges and to drive sustainment of improvements.
• Lead change management using advanced understanding of the business and continuous improvement.
• Identify new areas of opportunity for product investment to expand market and offerings.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 5+ years experience in engineering, product/technical program management, IT operations, data analysis, or product development 
• OR equivalent experience
• Knowledge of Federal Risk Authorization and Management Program requirements and their application to cloud service providers and deployments, National Institute of Standards and Technology security controls and frameworks, and Federal Information Security Modernization Act requirements
• OR equivalent experience

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Candidates must have an active  TS/SCI  and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.

Preferred Qualifications:

• Proven track reocrd in evidence-based analysis 
• Bachelor's Degree AND 8+ years experience in product/service/program management or software development
• OR equivalent experience.
• 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
• 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• Reliable communications skills (written and oral)
• OR equivalent experience.

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 17, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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