Vice President, Product Delivery - Wires and International Payments

Chase is seeking a highly effective and innovative Product Manager to support the end-to-end Wires customer experience and digital vs non-digital project execution. 

This role will serve as the strategic and execution lead for Wires user experience and communication strategy. You should be highly organized, self-motivated, and experienced in product delivery and technical execution, including a history of supporting successful product releases and leading digital transformation at scale. You should have a heart for designing frictionless, user-centric products, be process and controls oriented, and be capable of managing product features from conception to implementation. Experience engaging stakeholder across other lines of business and functions as well as external vendors is highly valued. 
 

Job responsibilities

• Lead the Wires omni-channel customer experience, including user journey design, channel-specific UX delivery, and continuous improvement of digital workflows.
• Own customer communications strategy for Wires, ensuring messaging is timely, clear, and aligned with the overall brand and business strategy.
• Drive the development and implementation of Trust & Security capabilities within the Wires ecosystem, including secure authentication, risk mitigation controls, and fraud prevention features.
• Collaborate with stakeholders across business, technology, and third party vendors on vision and strategic pillars required to deliver new products and solutions. 
• Refine and iterate features based on business objectives, customer research, focused dynamics, analytics as well as manage, order and refine product backlog items to optimize value delivery.
• Conduct product reviews, strategy sessions with leadership, performance assessments, and use data based decision-making to influence the evolution of the roadmap.
• Provide input on the product’s business metrics, including OKRs, and ensure alignment with both customer needs and business goals.
• Manage internal risk and compliance review processes to support launch and ensure a strong control environment. 
• Foster a culture of ownership, agility, and be willing to take controlled risks to achieve results. 

Required qualifications, capabilities, and skills

• Bachelor's degree
• 5+ years product development experience
• 3+ years of people management experience
• Proven track record of managing the end-to-end product development lifecycle (PDLC)
• Strong ability to analyze opportunities, build business cases, recommend solutions, and communicate effectively (both verbal and written) to all levels of management
• Experience working with Agile methodologies and tools

Preferred qualifications, capabilities, and skills

• Master’s degree in product related fields 
• Financial Services experience and deep knowledge of digital payments and experience in leading large scale of digital implementation 
• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience leading high-performing product or strategy teams

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans