Business UAT Analyst I - Campaign Testing

Join the team that makes every Chase Card campaign shine! As a Business UAT Analyst, you’ll be the quality champion behind the scenes, ensuring our marketing messages wow customers—whether they land in a mailbox or pop up online.

As the Business UAT Analyst I - Campaign Testing within the Card marketing validation team, you will be responsible for developing and maintaining test scenarios, test plans, and test cases used for testing. You will collaborate with Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls teams to ensure marketing materials are accurate, compliant, and functional. Your role will involve creating testing strategies, preparing test cases, conducting testing, and reviewing results for final campaign manager sign-off. You will interact with campaign management, project management, and development teams to develop a strong understanding of the project/campaign and testing objectives.

Job Responsibilities

• Interact with campaign management, project management and development teams to develop a strong understanding of the project/campaign and testing objectives.
• Develop and lead the test strategy/effort and generate scripts to perform testing cycles both manual and using automation.
• Review campaign requirements, specifications, user documentation, help files, and other project documentation – job aids/procedures to assure quality of the test suites to be developed.
• Collaborate with appropriate business and technology leads to determine the acceptable range for test results and performance.
• Ensure proper version control and configuration management of all test objects developed and test environments used.
• Create and maintain the job aids & procedures associated with the testing standards and used by Card marketing validation team. 
• Support production deployment of campaigns and perform validation testing during the off-hours/weekend release windows.
• Identify process gaps and streamline processes to improve efficiency.

Required qualifications, capabilities, and skills

• Minimum 4 years of experience in E2E campaign testing across emails, Direct mail, microsites with strong collaboration, project management skills
• Experience in campaign processes and ability to understand various channels of communications to customers with strong attention to detail and problem solving skills.
• Experience in execution of automated test suites with hands – on experience in both waterfall and Agile SDLC models
• Knowledge and experience on JIRA tool with data extraction and data driven insights for process efficiencies 
• Proven ability to manage and prioritize multiple, diverse projects simultaneously. 
• Excellent verbal and written communication skills to co-ordinate effectively with partners, project & testing teams and bridge the communication gaps.
• Excellent problem solving, interpersonal communication , project and time management skills while being extremely detail oriented

Preferred qualifications, capabilities, and skills

• Bilingual skills in English and Spanish  

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans