Vice President Experience Design

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design Lead in Payments Operations, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Operate with an iterative design mindset, gather and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Deliver across concurrent projects and efficiently scale execution of design direction, providing status and transparency to leadership. You’ll collaborate with Product Owners, Business Sponsors, Strategists, Developers, and the design team and play a key role in entrenching a culture of design—and defining the end-to-end product experience 
• Work closely with our Design System to produce and contribute to patterns and to develop and refine our Visual Design Language 
• Present your work to a diverse selection of business stakeholders and the broader product and technology organization—and use your expertise in design thinking to plan and facilitate ideation and alignment workshops with project stakeholders 
• Create next-generation experiences, applying expertise in User Experience, Information Architecture, Interaction Design, and Data Visualization to develop compelling experiences for our products 
• Mentor junior designers and foster a culture of diversity and inclusion

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes at different levels of fidelity. 
• Demonstrated experience in inclusive design, accessibility guidelines and assistive technologies, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma)
• Have proficiency designing for high density data driven experiences 
• Understand what makes an experience good or bad. You can think through user problems, find reasonable solutions, test and evidence in order to explain your rationale to multiple roles, mock them up in detail, and work with engineers to build them
• Understand and practice the different phases of the user research and design process –validating hypotheses with users, effectively communicating concepts, creating low/high fidelity prototypes
• Has led new business thinking and strategy through user-centered design work and has strong facilitation skills and experience employing a variety of techniques to run complex design-led workshops 

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Comfortable with structuring and planning design work in cross-functional contexts
• Prior experience working in complex business domains or in enterprise environments (financial services or other) working on large-scale transformation programs
• Ability to understand and articulate how technical constraints and opportunities inform design solutions 
• Familiar with technology concepts and an understanding of various technical approaches and lifecycles. (e.g. agile development methodologies, DevOps practices, and fronend dev structures)
• Understand product lifecycles from a UX perspective (e.g. how user experience evolves throughout the different stages of a product's lifecycle)
• Knowledge and experience working in Agile a plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans