Technical Program Manager - Pinnacle Account Servicing

Job Description:

Ford Motor Credit Company is seeking a Technical Program Manager to join its Customer and Account Servicing team. As a TPM for Customer and Account Servicing you will collaborate extensively inside and outside of the team, driving collaboration with stakeholders, product management, and software engineering. You will contribute your strength in creating clarity to reduce risk and improve quality. With your learner’s mindset, you will grow and develop as a leader, as a team member, and as a champion for Ford. 

Job Responsibilities:

• Create transparent work programs in terms of requirements and outcomes.
• Facilitate and achieve clarity with business and technical stakeholders on requirements, outcomes, and priorities.
• Collaborate within the team on roadmapping, refinement and prioritization of the team’s upcoming work.
• Analyze and recommend creation of and improvements to domain capabilities based on stakeholder needs, internal technical health, and data-driven measurements such as A/B tests and SLAs.
• Contribute to the shared learning of the team and broader organization.

Job Qualifications:

Education:

• Bachelor’s degree in Product Management, Program Management, a similar business discipline, a technical discipline with significant relevant work experience, or equivalent work experience.

Experience:

• At least three years’ experience in a program management or product management role working collaboratively with senior-level business and technology leaders
• Demonstrable experience in partnership with stakeholders to create and communicate clear expectations, objectives and outcomes.
• Demonstrable experience working in a product or program space based on Domain-Driven Design is a big plus.
• Experience developing and prioritizing strategic roadmaps based on a diverse set of inputs.
• Experience working in and leading in an Agile-based environment.
• Experience analyzing data to identify areas of growth, extract meaningful trends and patterns, and recommend actions. 
• Experience working with critical systems. 
• Working knowledge of behavior-driven development (BDD) is a plus
• Technologies / Skills: Proficiency with MS Office, Rally/Jira, data visualization platforms such as Looker or Tableau, data platforms such as DB2, Redis, Postgres, or CloudSQL. Familiarity with technologies used by software engineers is helpful, including Java, GCP, OpenShift, Git/Github.
• Strong analytical and problem-solving skills
• Strong oral and written communication skills.
• No certifications or licenses are requiredDesirable certifications include:
• Strong analytical and problem-solving skills
• Strong oral and written communication skills.
• No certifications or licenses are requiredDesirable certifications include:

Licenses And Certifications:

• Relevant Agile framework certifications, including SPC, CSM, CSPO
• GAQM Certified Project Director
• Lean Six Sigma Green/Black
• Any PMI certification

Work Requirements:

• Desk work, sedentary.
• Workday generally aligns with US Eastern Time

This description outlines the general nature and scope of work typically performed in this job. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, work requirements, etc. It may vary slightly based on business or geographic needs and is subject to being reviewed and updated periodically.  

Job Responsibilities:

• Create transparent work programs in terms of requirements and outcomes.
• Facilitate and achieve clarity with business and technical stakeholders on requirements, outcomes, and priorities.
• Collaborate within the team on roadmapping, refinement and prioritization of the team’s upcoming work.
• Analyze and recommend creation of and improvements to domain capabilities based on stakeholder needs, internal technical health, and data-driven measurements such as A/B tests and SLAs.
• Contribute to the shared learning of the team and broader organization.
• B.E. / B.Tech / M.C.A
• 8+  years of experience in a hands-on technical role engaged in developing, implementing and supporting software applications 4+ years of work experience in Spring Platform