Business Development Mgr - PA

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. What will you make today?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to five thousand dealers and more than four million customers in over one hundred countries around the world.

• Establish a direct interface with FLM, FCSD Regional counterparts: Network Development Specialists, Customer Experience Specialists, and Service Performance Specialists to pursue strategic vision and business plans for the Region.
• Work with Regional Manager (RM), Commercial Business Development Manager, and Business Support Analyst to achieve budgeted metrics (profit, ROE, volume, share, etc.) through the development and execution of dealer level sales plans including the establishment of target dealers for maintaining and acquiring retail, lease, wholesale, dealer loan, commercial and fee based product business.
• Working with dealership management teams, develop specific plans to leverage our marketing plans, programs, and CRM initiatives for incremental sales opportunities; effectively utilize sales marketing funds budgets to support achievement of objectives with assigned dealers.
• Maintain communication with the Business Center originations team to ensure a consistent purchase policy that supports our value proposition is maintained; address any dealer or Business Center concerns with the RM and Business Center management in a timely manner.
• Provide in-dealership training and consulting to develop incremental retail, lease, wholesale and fee income product performance, in support of the Ford Credit Value Proposition. Utilize the appropriate sales tools and presentations to improve dealership finance performance as well as satisfaction with the finance process. Identify target dealers for increased Ford and Lincoln Protect program penetration.
• Collaborate with the Portfolio Analyst to complete analysis of dealership operations and financial condition utilizing Financial Statements, DOPR’s, Dealer Credit key performance metrics and proprietary reports to identify areas of opportunity to improve dealership processes.
• Conduct presentations (wholesale, loan acquisition, product, service, fee income, value proposition) as required leveraging the Sales Resource SharePoint Site and other resources to support the achievement of profit, volume, and satisfaction goals.
• Conduct a monthly review of MAPS data, key performance metrics and TSA data with appropriate dealer personnel to review volume, share, portfolio performance, wholesale handling and financial condition.
• Work with Implementation team and dealership management to develop training strategies that support the sale of plans and programs and reinforces our value proposition through the delivery of in-dealership and virtual training, sales meetings, in-market workshops and dealer seminars.
• Leverage performance consulting and utilize available tools to monitor and review sales, finance performance, and dealership processes to find opportunities, deliver recommendations and obtain commitment from dealership management to implement recommendations. Review results with Dealer Principal and management teams.
• Complete all assigned training courses. Work towards applicable certifications.
• Achieve AFIP (re)certification and leverage to support dealer awareness of compliance risks and opportunities.
• Utilize the Minority Dealer Report process to strengthen relationships, identify and improve dealer profit or loss opportunities, improve inventory management, and increase volume and share for assigned minority dealers. Support minority dealer initiatives across all Company brands.
• Assist the Business Center Dealer Credit team in obtaining and following for necessary documentation for the completion of dealer credit files. Assist with the development of risk mitigation action plans as appropriate.
• Be proactive in protecting existing business against a competitive wholesale take-over or loss of retail and fee income business; communicate any competitive concerns with RM in a timely manner.
• College degree preferred or 3+ years of equivalent Automotive Finance experience.
• Excellent oral and written communication skills.
• Strong time management and follow-up skills.
• Ability to work independently.
• Must be located in the Philadelphia area (Southern New Jersey, Delaware, or Eastern Pennsylvania).