Customer Service Agent (German)

Job title: Customer Support Agent

Team: Customer Support

Location: Groningen, NL

Environment: On-site or Hybrid (minimum 3-days per week in office)

Timezone: CET

Language: This is a German speaking position but our business language is English so both are required

About Parkos

Parkos is the go-to platform for comparing and booking airport parking.
What started in 2014 with a few parking spots near Schiphol Airport has grown into a global TravelTech platform trusted by millions of travelers each year. Today, Parkos partners with over 1,500 parking providers in more than 12 countries, including the Netherlands, Spain, Germany, France, Belgium and Italy.

With a mission to make airport parking simple, reliable, and stress-free, Parkos helps travelers find the best parking deals while supporting partners in growing their businesses. Whether it’s shuttle parking, valet service, or covered parking – we make it easy to compare, choose, and book.

In 2024, Parkos joined forces with CAVU, a global leader in airport innovation. This partnership strengthens our ability to create seamless travel experiences and unlock new growth potential together.

The team
Our Customer Service team is responsible for keeping our ever-growing Global customer base happy! You are their first point of contact. We ensure that all customers can park their cars safely at hundreds of sites owned and operated by our Global parking partners. This team is full of people that are passionate about helping others and are always happy to go the extra mile to find the best solutions for customers.

We provide advice on the best choices, taking into account the customer's wishes and the services Parkos offers. You provide information by phone and via our ticket system.

This is currently a team of 22+ individual agents, 1 Teamlead, 1 Customer Success Specialist and 1 Quality Support Agent, all under the guidance of our Head of Customer Support.

What You’Ll Do

• Guide customers throughout the customer journey in a timely and empathic manner.
• Offering customers the ultimate parking experience as a hassle-free start to their trip.
• Participate in online correspondence with both customers and parking partners regarding their experience and feedback.
• You love and own all things customer satisfaction and are a natural problem solver.
• You handle customer payments in partnership with the Finance department.
• You act as a go-between for our parking partners and customers.

What You’Ll Bring

• Fluent spoken and written in German and English.
• Experience in international customer service is advantageous.
• Flexible working attitude.
• An occasional ability to work evenings and/or weekends.
• Willing to learn and work in a professional yet dynamic international environment.

What We Offer

• Flexible working: We understand that people’s circumstances vary and allow you to decide where you work from. We can support on-site, hybrid, and fully-remote (so long as the timezones aren’t too far apart!).
• Ownership: Take ownership of your work and have the opportunity to drive lasting change within Parkos.
• Growth: We provide the autonomy and personal development support for you to move quickly through the ranks at Parkos - the sky's the limit!
• Transparency: We talk about our plans, allow everyone a voice, work together towards common objectives, and share our successes together as a team.
• Fast-pace: We love to experiment and try new things quickly. An error is only a mistake when you fail to correct it and we want to reach our destination as swiftly and smoothly as possible!

The Road Ahead…

1. Screening your CV, when we believe we have a match we will move to the 1ste interview
2. 1st interview with our CS Teamlead and Quality Support Agent (1hour)
3. 2nd interview with the Head of Customer Support and a possible language assignment, if necessary (30 mins)

At Parkos, we are fully committed to maintaining a diverse and inclusive workplace, free from discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, or any other protected characteristic. We foster an environment where all employees are valued, respected, and empowered, complying with all applicable laws to ensure fairness and equity. Embracing diversity enhances our company culture and strengthens our ability to serve our customers, and we continuously strive to promote equal opportunities through collaboration, support, and ongoing improvement.