Specialist, Accounts Receivable EMEA

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Accounts Receivable Specialist // Collection Specialist // is responsible for maintaining their given portfolio of customers and reducing the aging of open AR by improving cash collections and reducing disputes. Specific responsibilities include identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service.

What will you be doing?

• Completing daily collection activities as prioritized by debt collection software.
• Connect with customers about overdue accounts, detail actions in the collection system, and handle payment-related issues assigned by the Global Cash Application Team.
• Resolve A/R disputes within specified timeframe and address own area's disputes timely.
• Evaluating Dispute documentation submitted by cash application or the customer and assigning the Dispute to the relevant internal owner (as per the resolution framework).
• Entering notes into Get Paid and provide sufficient information and supporting documentation to the owner.
• Contacting customers in relation to unidentified Disputes, identifying the cause, acquiring additional documentation as needed, and assigning them accordingly.
• Handles challenging conversations with diplomacy and tact, maintaining a positive customer experience
• Contacting internal owners for resolution of Disputes that are not being resolved on a timely basis and collaborating closely with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in acquiring additional information.
• Identifying recurring problems and conveying them to the rightful parties to enable root cause analysis and resolution.

Who are we looking for?

• Finance professional with functional knowledge of collection and dispute management processes.
• Bachelor’s degree or equivalent experience in Finance/Accounting (nice to have), or equivalent combination of education and experience.
• Exceptional customer-facing communication abilities - professional who can be diplomatic, flexible, and has a “can do” approach.
• Specialist with minimum 2+ years’ experience in SSC or similar corporate role with a primary focus on data analytics.
• Experience in Collections improvements in execution with knowledge using C2C technology (JDE and Get Paid) and proficient user of Microsoft Office Suite. Few years in a similar role within an international environment.
• Languages : Proficiency in English, Spanish and/or Portuguese is required. Additional languages are a plus and will be considered an asset in our multicultural team
• Strong communication skills, adaptability, and the ability to work collaboratively in a diverse team.
• Excellent customer communication skills

What do we offer?

• Fixed-term contract for 3 months and then for an indefinite period.
• Competitive salary, annual bonuses, recognition award program.
• Possibilities for development on a personal and professional level in one of the leading global MedTech companies.
• Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card.
• Bax4U - cafeteria/lunch cards (300 PLN).
• PPE program with very attractive conditions available for each employee after 3 months.
• Educational support: fully covered language courses (English or other languages according to business needs), financial certifications (ACCA, CIMA).
• Co-financing of holidays and an additional 2 days off from work annually.
• Day off for birthday!
• Employee Stock Purchase Plan.
• Bax Flex - hybrid model (3 days from the office).
• Extraordinary Warsaw office location - Powiśle!
• Co-financing of holidays and an additional 2 days off from work annually.
• Day off for birthday!
• Employee Stock Purchase Plan.
• Bax Flex - hybrid model (3 days from the office).
• Extraordinary Warsaw office location - Powiśle!

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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