Senior UX Researcher, PSS UX

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience.
• 6 years of experience of experience in an applied research setting (e.g., product or academic), or similar.
• Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
• Experience in product research across end-to-end, usability, or generative settings.

Preferred Qualifications:

• 7 years of experience in a variety of product spaces, applied research settings or academic settings.
• Experience with research design utilizing various methods (e.g., usability studies, surveys, Diary studies, etc.)
• Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
• Ability to showcase a portfolio highlighting multiple projects that demonstrate research methodology application and research artifacts like reports, documents, personas, journey maps, etc.
• Ability to communicate user research findings with cross-functional partners to drive impact.

About The Job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

Contribute to a vital mission: ensuring Google remains resilient against sophisticated cyber threats. This role offers a unique opportunity to apply your UXR skills to make a tangible difference in the safety of the digital world.The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

Responsibilities

• Collaborate with Designers, Product Managers, Engineers and other UX Researchers to prioritize research opportunities in a fast-paced environment.
• Communicate research findings through written reports and in-person presentations.
• Lead research roadmaps with multi-phase projects across the portfolio.
• Design, plan and execute rigorous, high-quality research that uncovers actionable insights to shape the direction of user experiences while identifying user needs, pain points, opportunities, and constraints.
• Conduct research using foundational, exploratory and evaluative methodological approaches and tools across the product development life-cycle, synthesizing qualitative and quantitative data from surveys, interviews, analysis and other sources to answer product questions.