Operations Coordinator-Skroutz Last Mile(OC1025)

Description

At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.

How you will contribute to SLM's vision

We’re on the lookout for a dynamic Operations Coordinator to ensure smooth operational procedures at our Larnaca hub.
In this role, you’ll lead and support our Drivers, providing daily guidance, training and operational excellence. You’ll handle driver portfolios, monitor performance, analyze feedback and propose improvements, while staying adaptable in a fast-paced and ever-evolving environment.

As an Operations Coordinator, you’ll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries.

What you will be doing

• Serve as a key liaison for our Drivers, offering unwavering support and guidance (e.g. daily check-in, driver's app training, support via chat/calls, merchant support, monitoring driver's route, etc.)
• Use tools like Upkeep or Google Sheets to monitor and update our fleet’s availability and status
• Assist in the warehouse traffic management plan and execution
• Collaborate with Operations, Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performance
• Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure)
• Provide technical support and oversee the company’s fleet of commercial vehicles
• Schedule and monitor vehicle maintenance and repairs
• Arrange and handle vehicle transfers to/from service stations and workshops
• Record and maintain complete maintenance history and documentation
• Manage and log accident incidents, ensuring proper reporting and follow-up
• Offer immediate communication and assistance to Drivers in cases of breakdowns or accidents

Requirements

Experience

• Bachelor's degree in Business Administration or a related field
• Experience in a fast-paced working environment
• Familiarity with business software applications (e.g. Google Suite)
• Previous experience in Logistics or Operations is considered a strong plus

Skills

• Excellent communication skills
• High bar for accuracy and detail
• Sense of ownership and autonomy
• Strong multitasking and time-management skills
• Teamwork
• Above all, a genuine passion for delivering unparalleled experiences to our customers

Benefits

• Competitive full-time salary
• Working with top-notch and fun people
• Career Development Opportunities
• Culture of unity
• Private Medical Plan
• Access to vast technological features
• Extra paid time off
• Opportunities to grow with us

Our Values

• Maintain a user-centric approach and a desire to amaze
• Own it
• Be results driven
• See cars, not horses
• Set big goals, take small steps and act now
• Embrace humility, honesty and helpfulness and assume good intentions
• Have fun while making an impact

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.