Senior Director, Application Administration and Project Development

Description

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. 

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

The role of Senior Director, Application Administration and Project Development will lead the strategy, execution, and oversight of enterprise-wide applications and IT projects. Reporting directly to the Senior Vice President of Information Technology, this role will ensure systems such as ERP, CRM, and internal platforms are optimized for performance, reliability, and business alignment. The position will focus on the full lifecycle of application administration, from design and configuration to governance and continuous improvement. This role will also be responsible for establishing project delivery standards, mentoring IT team members, and supporting business units with scalable technology solutions.

Essential Duties And Responsibilities:

• Lead the administration of enterprise applications (ERP, CMS, CRM, custom/internal systems), ensuring reliability, performance, and alignment with business objectives.
• Oversee the end-to-end delivery of IT projects with a strong drive to completion, accountability for deadlines, and consistent delivery of value.
• Serve as a hands-on leader in the design, configuration, and optimization of application solutions in accordance with ITIL standards and industry best practices.
• Promote and implement operational excellence across all aspects of application administration and project execution.
• Mentor and grow junior team members in project management, application administration, and business analysis.
• Collaborate with business units to translate operational needs into scalable technology solutions.
• Champion clear documentation, standards, and governance across application and project landscapes.
• Establish and enforce processes that ensure repeatable, high-quality outcomes across IT initiatives.
• Communicate effectively with stakeholders across the organization, translating technical concepts into accessible language for non-technical audiences.

Core Competencies:

• Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Role Competencies:

• Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.  
• Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. 
• Functional/Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. 
• Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedule and task/people assignments; anticipates and adjusts for problems and roadblocks; measure performance against goals; evaluates results. 
• Total Work Systems – Is dedicated to providing organization and enterprise-wide common systems for designing and measuring work processes; seeks to reduce variances in organization processes; delivers the highest-quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; leverages technology to positively impact quality; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes. 

Requirements

• Bachelor’s degree in information technology, Computer Science, Business, or a related field; Master’s degree preferred.
• 10+ years of progressive experience in IT, including 5+ years in a leadership role overseeing enterprise applications and project portfolios.
• Demonstrated success in designing and configuring enterprise applications with a focus on operational excellence and IT best practices.
• Proven ability to drive projects and initiatives to completion, managing competing priorities with focus and discipline.
• Hands-on expertise with application lifecycle management, business process design, and enterprise integration.
• Strong working knowledge of project management methodologies (Agile, Waterfall, Hybrid) and SDLC.
• Excellent delegation, mentoring, and communication skills—especially in simplifying complex topics for business leaders.
• Experience managing vendor relationships and SaaS-based solutions is a plus.
• PMP, ITIL, or similar certifications are preferred.

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including:

• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Career Advancement and Training
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.