Document Imaging Manager, Position No.00384

Title: Document Imaging Manager, Position No.00384

State Role Title: General Admin Supv/Coord I

Hiring Range: $61,470.00 - $70,690.50

Pay Band: 4

• Agency: Department of Motor Vehicles
• Location: DATA INTEGRITY WORK CENTER

Agency Website: www.dmv.virginia.gov

• Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles is seeking a Document Imaging Manager for a position with its Data Management Services administration in Richmond, VA.

Reporting to the Deputy Director for Data & Records Services, this position is the first line supervisor that leads a team of document imagining specialists in support of DMV's document retention obligations. This position interacts with management, technical staff, and internal customers to ensure applications and supporting documents are properly imaged and archived in accordance with agency policies and procedures.

The Document Imaging Manager also oversees the Quality Assurance Review (QAR) of scanned documents and assists staff with the correction of improperly imaged or indexed documents. This position ensures the efficient and timely delivery of services in a high-volume DMV unit through the coordination of staff resources and equipment, to include scheduling and monitoring the work of the unit. It is responsible for performance management functions, guides and directs staff in the completion of work, coordinates and conducts training as needed, and consults with appropriate personnel to resolve computer system malfunctions. The Document Imaging Manager keeps management apprised of the status/progress of unit and efforts to improve workflow and meet work unit goals.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

•Supervisory/management experience relating to the job duties of this position.
•Considerable knowledge of office procedures and equipment and automated and manual filing systems.
•Experience in planning, organizing and managing diverse teams.
•Experience in setting goals for staff and managing their performance.
•Experience in developing and providing reports, to identify deficiencies and make recommendations for training staff.
•Experience maintaining storage of records and working with enterprise content management.
•Experience with document imaging equipment.
•Ability to work under pressure in a high-volume environment, handle multiple responsibilities and interact with various levels of staff.

Additional Considerations

•Working knowledge of state agency records management requirements under the Virginia Public Records Act.
•Significant experience working with OnBase or another enterprise content management product preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

• Name: DMV Employment
• Phone: 804-367-0528
• Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.