Family Outreach Spec,Sr

Position Title: Family Outreach Spec,Sr

Employee Classification: Family Outreach Specialist

College/Division: Student Success & Enroll Management

Department: 521010-UNDERGRAD ADMISSIONS & ORIENTATION

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (If Applicable):

• Target Hourly/Salary Rate:  45,000
• Appointment Full-time Equivalency:  1.0
• Exempt or Non-Exempt:  Exempt

Summary:  New Mexico State University Family Engagement Coordinator

The Family Engagement Coordinator centers the work of families and supporters of NMSU students from an approach grounded in diversity, equity, and inclusion. The coordinator manages the many day-to-day aspects of family and supporter programming and response to their needs. This individual develops, coordinates, implements, and assesses large- and small-scale programs for NMSU families/supporters independently and/or in collaboration with multiple campus partners such as Undergraduate Admissions & Orientation, Student Involvement & Leadership Programs, Housing & Residential Life, Athletics, and a variety of other student service offices. This position has the decision-making authority for hiring, training, and supervision of a NODA Intern, and co-authority with the Student Transition Coordinator for hiring, training, and supervision for the Student Ambassadors and Orientation Leaders. Salary starts at $45,000 but will be commensurate with experience/education. Professional Development funding is provided every year.

Required Education, Experience, Certification/License, Equivalency

· Required Education: Bachelor’s degree in a related field

· Required Experience: Three (3) years of experience related to the standard duties as outlined


Preferred Qualifications

- Master’s Degree in Student Affairs, Higher Education, Counseling, or equivalent

- Previous experience working with college students’ family members and supporters

- Ability to obtain a university driving permit (based on having valid US driving license)


Living in Las Cruces

· Las Cruces, NM is close to El Paso, TX with easy access to Phoenix, Tucson, and Albuquerque

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Classification Summary:
Provide service to prospective, incoming, and current students and families in the areas related to university admissions, orientation, and onboarding. Responsible for university wide communication and engagement with related populations. Responsible for understanding and interpreting the needs of constituents and providing quality service.

Classification Standard Duties:
Participates in the planning and implementation of annual admission recruitment, orientation, and enrollment strategies. Develops marketing strategies, publications, communications, and collection and analysis of aggregate and dis-aggregate demographic data including participating in operational and strategic planning for team. Conduct formal and informal presentations (on and off campus) to groups as needed. Develops working relationships with university departments to enhance customer service and satisfaction. Researches rules, regulations and peer programs and recommends, develops, and implements new programs or changes to programs. Maintains a high level of working knowledge of university information, organization, opportunities and policies. Proposes, organizes, implements, and reports on programs/projects. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification/License, Equivalency
Required Education:Bachelor's degree in a related field; Required Experience:Three (3) years of experience related to the standard duties as outlined; Equivalency:None; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge of current industry best practices, customer service standards and procedures, system-wide admissions policies, standards, and procedures. Knowledge of full spectrum of university academic units, curricula, and programs. College-level maintenance requirements for student records principles, policies and procedures. Knowledge of national, regional and local student recruitment and retention issues.; SKILLS:Strong interpersonal and written and verbal communication skills, especially in public speaking. Demonstrated proficiency in the use of Microsoft Office suite of computer software applications. Demonstrated time and materials management skills. Effective utilization of student information systems and customer relations management systems. Database and records management and/or maintenance skills. General office administrative and secretarial skills.Solutions oriented, with a high level of creativity and the ability to analyze complex problems. Ability to work independently, under pressure and with minimum supervision in addition to being a productive member of a team.; ABILITIES:Ability to communicate effectively, both verbally and in writing. Ability to simultaneously plan, deliver and manage multiple activities, make effective administrative/procedural decisions and recommendations. Ability to maintain confidentiality of records and information and work effectively with a wide range of constituencies in diverse communities. Ability to deliver excellent customer service, travel and work flexible hours.

Job Duties and Responsibilities
The Family Engagement Coordinator centers the work of parents and families of NMSU student from an approach grounded in diversity, equity, and inclusion. The Coordinator manages the many day-to-day aspects of parent and family programming and response to parent and family needs. This individual develops, coordinates, implements, and assesses large and small scale programs for NMSU families independently and/or in collaboration with multiple campus partners such as Undergraduate Admissions & Orientation, Student Involvement & Leadership Programs, Housing & Residential Life, Athletics, and a variety of other student service offices. This position has the decision-making authority for hiring, training, and supervision of the NODA Intern, and co-authority with the Student Transition Coordinator for hiring, training, and supervision for the Student Ambassadors and Orientation Leaders.
Supervision and Advising – 30%
- Serve as the secondary supervisor to the AWO Student staff, including assisting with recruitment, selection, training, and supervision of Student Ambassadors and Orientation Leaders
- Serve as the primary supervisor for the Graduate NODA Intern
- Oversee the professional development of the Family Engagement student staff
- Mentor and support staff within the AWO part of the Undergraduate Admissions & Orientation office as appropriate.
Event Planning – 30%
- Manage all aspects of Family & Friends Weekend, including marketing, logistics, budgeting, facility arrangements, staffing, campus collaborations, implementation, and evaluation.
- Develop and facilitate additional engagement opportunities throughout the year for families of students either in-person or virtually such as Siblings Week
- In collaboration with the AWO student side, manage all aspects of Family and Supporter Orientation programming that happens concurrently with student orientation programming throughout the year.
- Aids in the implementation of office-wide programs such as Aggie Experience.
Communication – 30%
- Develop, design, and monitor content for family engagement website and CampusESP portal to ensure up-to-date and relevant information is presented for families of both current and prospective students.
- Review and approve posts and articles shared by CampusESP and campus partners to the Family Engagement portal as well as any social media used by FE.
- Determines most effective processes for support when working with parents and families through their students' transition to and through NMSU as well as their own broader family transition
- Maintain appropriate records on family engagement.
- Establish and maintain successful relationships that result in increased student success and family affinity for the student experience at NMSU.
- Determine appropriate campus resources and provide referrals when advising/coaching a family member on how best to direct and support their student through life, developmental, and on and off campus challenges.
Research and Professional Development- 10%
- Utilizes professional development funds effectively to attend meetings or conferences or otherwise continue to obtain knowledge related to the position.
- Researches and applies best practices towards the mission of a Hispanic Serving & Minority Serving Land Grant Institution and the desire to help the institution continue to fulfill this mission.
- Research and apply current best practices for working with a diversity of family structures, including families of origin and families of choice.
- Develop goals, objectives, and metrics that focus on measurable engagement outcomes.

Preferred Qualifications

• Preferred Qualifications
• Master’s Degree in Student Affairs, Higher Education, Counseling, or equivalent
• Previous experience working with college students’ family members and supporters
• Ability to obtain a university driving permit (based on having valid US driving license)
• Special Requirements of the Position
• Department Contact:  Patty Grajeda, 575-646-3959, patty31@nmsu.edu
• Contingent Upon Funding: Contingent upon funding

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions And Physical Effort

Environment: Work is normally performed indoors.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.