Key Account Manager

🧭 About The Role

As the Key Account Manager, you’ll be the driving force behind reliable and consistent contract delivery across St Agnes. Your leadership will ensure operational excellence, risk mitigation, and a safe, healthy environment for all facility users, employees, and subcontractors.

You’ll champion governance, foster a high-performance culture, and continuously seek improvement opportunities that elevate both ISS and our clients. This role is pivotal in managing diverse client sites and coordinating with our Key Facilities Delivery Teams to ensure seamless FM service integration.

 

🔑 Key Responsibilities

• Lead contract delivery and ensure alignment with strategic plans and client expectations
• Identify and manage risks, incidents, and stakeholder concerns through established processes
• Drive portfolio performance to maximise growth, profitability, and service quality
• Build and maintain strong relationships with client representatives and key stakeholders
• Promote a culture of continuous improvement and operational excellence
• Ensure compliance with ISS and St Agnes procedures and standards
• Uphold ISS values: Honesty, Entrepreneurship, Responsibility, Quality, and Unity
• Tertiary education in facility management, business administration, project management, or similar
• Lead contract delivery and ensure alignment with strategic plans and client expectations
• Identify and manage risks, incidents, and stakeholder concerns through established processes
• Drive portfolio performance to maximise growth, profitability, and service quality
• Build and maintain strong relationships with client representatives and key stakeholders
• Promote a culture of continuous improvement and operational excellence
• Ensure compliance with ISS and St Agnes procedures and standards
• Uphold ISS values: Honesty, Entrepreneurship, Responsibility, Quality, and Unity
• Tertiary education in facility management, business administration, project management, or similar

 

🎯 What We’Re Looking For

Essential Qualifications & Experience

• Proven experience managing a workforce
• Strong understanding of operations and maintenance in telecommunications or technical services
• Knowledge of building compliance and risk management practices
• Skilled in issue resolution, problem solving, and delivering presentations
• Willingness to travel intrastate regularly and interstate occasionally

Core Competencies

• Change management and effective communication
• Team development and leadership
• Ethical decision-making and integrity
• Strategic problem solving and business development
• Relationship building and stakeholder engagement
• Previous experience in a similar role
• Report writing and auditing skills
• Personal drive, resilience, and a commitment to excellence
• You’ll collaborate with a wide network of internal and external partners, including:
• Team development and leadership
• Ethical decision-making and integrity
• Strategic problem solving and business development
• Relationship building and stakeholder engagement
• Previous experience in a similar role
• Report writing and auditing skills
• Personal drive, resilience, and a commitment to excellence
• You’ll collaborate with a wide network of internal and external partners, including:

Desirable Attributes

 

🤝 Stakeholder Engagement

• ISS departments (Asset Management, Procurement, HR, HSEQ, etc.)
• St Agnes Facility Managers and Service Delivery teams
• Client representatives, subcontractors, and government agencies
• Industry associations and field technicians

 

🧭 About The Role

As the Key Account Manager, you’ll be the driving force behind reliable and consistent contract delivery across St Agnes. Your leadership will ensure operational excellence, risk mitigation, and a safe, healthy environment for all facility users, employees, and subcontractors.

You’ll champion governance, foster a high-performance culture, and continuously seek improvement opportunities that elevate both ISS and our clients. This role is pivotal in managing diverse client sites and coordinating with our Key Facilities Delivery Teams to ensure seamless FM service integration.

 

🔑 Key Responsibilities

• Lead contract delivery and ensure alignment with strategic plans and client expectations
• Identify and manage risks, incidents, and stakeholder concerns through established processes
• Drive portfolio performance to maximise growth, profitability, and service quality
• Build and maintain strong relationships with client representatives and key stakeholders
• Promote a culture of continuous improvement and operational excellence
• Ensure compliance with ISS and St Agnes procedures and standards
• Uphold ISS values: Honesty, Entrepreneurship, Responsibility, Quality, and Unity
• Tertiary education in facility management, business administration, project management, or similar
• Lead contract delivery and ensure alignment with strategic plans and client expectations
• Identify and manage risks, incidents, and stakeholder concerns through established processes
• Drive portfolio performance to maximise growth, profitability, and service quality
• Build and maintain strong relationships with client representatives and key stakeholders
• Promote a culture of continuous improvement and operational excellence
• Ensure compliance with ISS and St Agnes procedures and standards
• Uphold ISS values: Honesty, Entrepreneurship, Responsibility, Quality, and Unity
• Tertiary education in facility management, business administration, project management, or similar

 

🎯 What We’Re Looking For

Essential Qualifications & Experience

• Proven experience managing a workforce
• Strong understanding of operations and maintenance in telecommunications or technical services
• Knowledge of building compliance and risk management practices
• Skilled in issue resolution, problem solving, and delivering presentations
• Willingness to travel intrastate regularly and interstate occasionally

Core Competencies

• Change management and effective communication
• Team development and leadership
• Ethical decision-making and integrity
• Strategic problem solving and business development
• Relationship building and stakeholder engagement
• Previous experience in a similar role
• Report writing and auditing skills
• Personal drive, resilience, and a commitment to excellence
• You’ll collaborate with a wide network of internal and external partners, including:
• Team development and leadership
• Ethical decision-making and integrity
• Strategic problem solving and business development
• Relationship building and stakeholder engagement
• Previous experience in a similar role
• Report writing and auditing skills
• Personal drive, resilience, and a commitment to excellence
• You’ll collaborate with a wide network of internal and external partners, including:

Desirable Attributes

 

🤝 Stakeholder Engagement

• ISS departments (Asset Management, Procurement, HR, HSEQ, etc.)
• St Agnes Facility Managers and Service Delivery teams
• Client representatives, subcontractors, and government agencies
• Industry associations and field technicians

 

🌟 Why Join Us?

• Impact: Play a key role in managing people and culture program delivery to our frontline workforce
• Growth: Access to professional development and career advancement opportunities
• Culture: Join a collaborative, inclusive, and forward-thinking team
• Rewards: Competitive salary and comprehensive benefits package
• How to Apply:
• Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted