Technology Support Officer

About the role
In this dynamic role, you’ll be the go-to person for providing friendly, efficient, and high-quality IT support to Council staff. As the first point of contact, you’ll assist users with a variety of systems including desktop environments, Citrix, business applications, phones, and printers. You'll work across both our on-site locations and the IT Help Desk, playing a vital role in keeping our tech running smoothly and our people connected.

• Work type: 12 month fixed-term contract
• Classification: Band 5 Commencing at $81,005.86 pa plus super

Key Responsibilities Include:

• Serve as the first point of contact for IT support via phone and email, assisting with desktops, Citrix, software, phones, printers, and business applications.
• Log all support requests in the help desk system.
• Install and support desktop hardware and related equipment both on-site and remotely.
• Install, deliver, and maintain key software and corporate applications (e.g. Microsoft Office, HP Records Manager, Oracle Financials, Pathway).
• Manage and support the mobile device fleet and related technologies.
• Administer user accounts and perform Active Directory tasks.

About you
To be successful in this role, you will possess a tertiary qualification in computing or a related discipline, combined with relevant experience in an IT environment; or, alternatively, a lesser formal qualification supported by substantial and proven industry experience.

Essential Experience:

• Understanding of computer architecture including hardware and networks.
• Excellent working knowledge of Windows operating systems.
• Report writing ability.
• Deliver effective informal and formal presentations.
• Ability to gain user confidence with hardware and software and establish a rapport with staff at all levels.
• Actively engage in team discussions to assess desktop and mobile environment performance and contribute to future planning.

Preferred candidates will be required to undergo a National Police Check and a Working with Children's Check as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now! 

Child Safety Responsibilities   
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion  
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications And Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Nikki Short | Senior Talent Acquistion Partner | Nikki.Short@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.