IT Support Specialist

Description

Job Summary
The IT Support Specialist will provide technical support for our employees, troubleshoot hardware and software issues, maintain IT systems, and assist with the administration of our network and business applications. This position is a key part of ensuring our business operates smoothly by keeping our technology reliable, secure, and efficient.

Minimum Required Qualifications

• Ability to meet background requirements.
• Ability to read, write, speak, and understand English
• Ability to work independently 
• Ability to communicate effectively within all levels in the organization  
• Ability to handle multiple projects and tasks and meet deadlines 
• Ability to maintain confidentiality
• Ability to make decisions and work collaboratively with others to solve problems
• Ability to prioritize and organize effectively
• Ability to analyze and interpret data
• Ability to effectively present information to management
• Ability to show judgment and initiative and to accomplish job duties
• Strong analytical and problem-solving skills
• An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image
• Good verbal communications and writing skills

Major Duties and Responsibilities 

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform in office and remote troubleshooting through diagnostic techniques and pertinent questions
• Ensure all technical issues are created in the ticket system and updated through completion
• Direct unresolved issues to the next level of support personnel
• Assist with account management in Microsoft 365, Active Directory, Intune, and other enterprise systems
• Support configuration, deployment, and maintenance of PCs, peripherals, and mobile devices
• Monitor system performance and perform regular updates, patches, and backups
• Assist with the setup and maintenance of network equipment, including switches, routers, and wireless access points
• Help implement IT security best practices, including endpoint protection, MFA, and password policies
• Monitor and report on potential security incidents

Additional Requirements

• At least two years’ experience in similar role
• Bachelor’s degree in computer science, information technology, information systems, or similar 
• 20% Travel Required setting up new office locations

Working Conditions -Office & Warehouse environments