Student Financial Services Specialist

Description

Northwest Nazarene University?

Office Of Student Financial Services

Student Financial Services Specialist 

Description Of Position

The Student Financial Services Specialist is a working?liaison?between the offices of Financial Aid and Student Accounts, and functions as a communications channel between Student Financial Services and the rest of the NNU community. Duties relate to promoting and assisting with the overall organization and flow of the SFS office, serving and guiding students and parents, communications, policies and procedures, accounting, data reporting, and student accounts management. 

The Student Financial Services Specialist reports to the Director of Student Financial Services. This position is a full-time, 12-month position. 

Essential Functions

• Provides excellent customer service; communicates with professionalism, care, and sensitivity to students and parents regarding student account concerns and needs.? 
• Keeps master calendar for Financial Aid and Student Accounts. 
• Conducts financial reporting based on both DOE regulations and internal information. 
• Reviews detailed financial documents, including tax documents, for accuracy of reported financial information.? 
• Communicates complex regulations, policies, and procedures in a clear, timely, and professional manner.?? 
• Provides support for collaborative assignments such as policy and procedure creation and restructuring. 
• Analyzes and evaluates student accounts as necessary to determine balance due, payments received, student financial aid status, and excess credit available. 
• Reviews and manages payment plans, student refunds, monthly statements, student withdrawal processes, and Dunning procedures for collections.? 
• Manages student account information associated with payment plans, balances, holds, third party payer information, tuition remission, pending financial aid, approval of transcript release, etc.? 
• Keeps apprised and current with federal regulations regarding Title IV and FERPA requirements.? 
• Participates in annual new student orientation and pre-registration events.? ? 
• Acts as backup for student accounts during busy seasons at NNU and perform other related duties as assigned.? 
• Performs other duties as assigned. 

Requirements

Minimum Qualifications

• Two (2) years of experience working in accounting or similar business, office manager, or customer service focused role.? 
• Strong organization skills and detail oriented, with the ability to work quickly in an open environment with frequent interruptions? 
• Excellent written and verbal communication skills; comfortable with virtual platforms.? 
• Ability to maintain confidential information and files? 
• High-level knowledge of accounting principles and general ledger structure? 
• Proficiency in the use of Microsoft Word and Excel and an ability to learn computer programs and/or various report tools and applications as needed? 
• Excellent organizational skills and attention to detail.? 
• Advanced analytical, quantitative, critical-thinking, problem-solving, and decision-making skills.?? 
• Collaboration within a team environment.? 
• The University requires that all staff members be Christians (preferably in the Wesleyan tradition) and must be comfortable with and in agreement with the mission and lifestyle values of NNU and be willing to help advance the spiritual goals of the University.? 

Preferred Qualifications

• Bachelor’s Degree preferred 
• Experience working in higher education or related field preferred? 

Compensation?

Salary will be determined by the educational background and experience. Full-Time personnel receive a generous benefits package including health, vision and dental insurance for employee and family, life and disability insurance, flexible & health spending plan, tuition benefits, annual & sick leave, opportunities for professional development, and a retirement program.??