Intern - Operations Innovation & Resource Management

Western Sydney International (Nancy-Bird Walton) Airport is at the heart of the incredible transformation across Western Sydney. WSI will be a 24/7 hub for international, domestic and cargo services, create fantastic career opportunities in Sydney’s cultural heartland.

We’ve reached a major milestone with completion of the terminal and runway, and we’re now working towards opening our world class airport in 2026. Designed for efficiency and sustainability with state-of-the-art infrastructure and technology, there’ll be opportunities for generations to come in Sydney’s fastest growing area. We’re now looking for passionate people who want to be part of something special – building a legacy for Western Sydney.

About The Internship:

WSI is excited to offer a 6 month paid Internship opportunity to support your development as you work towards your university degree. As an intern you’ll work with passionate people who will mentor and train you with their knowledge and experience and be an important part of the team to take Sydney’ new airport to the world in 2026.

The Operations Innovation & Resource Management team is a small focused group, primed with the responsibility to lead and assist the Operations team in the delivery of WSI through a wide portfolio of activities aimed at ensuring the right resources with the right levels, delivered at the right time.

The intern will support the team in areas including workforce modelling, resource allocation, time and attendance systems, through assisting in the organisation, planning and delivery of activities as well as assisting in the management of documentation and a variety of administrative activities. The role will develop with the individual appointed and based on their interests and learning needs.

Key Responsibilities:

Workforce Planning & Resourcing

• Assist in developing workforce models aligned to operational scenarios and passenger forecasts
• Support rostering simulations and shift pattern analysis for key airport functions
• Contribute to resource allocation plans across terminals, airside, landside, and support services
• Help validate staffing levels during trial operations and live simulations

Operational Readiness & Testing (ORAT)

• Participate in trial exercises simulating real-world airport operations
• Assist in capturing data and feedback from stakeholders during ORAT trials and other activities
• Help document lessons learned and contribute to readiness reporting – disseminating as required

Innovation & Process Design

• Support the design and testing of new workflows, digital tools, and service delivery models
• Research global best practices in airport workforce innovation and automation
• Contribute to continuous improvement initiatives across operational teams

Data & Systems

• Work with workforce planning software and dashboards to analyse performance metrics
• Assist in preparing reports, visualisations, and presentations for stakeholders
• Help maintain databases and ensure data integrity across planning systems
• Collect and analyse data to support decision-making.
• Assist in the implementation and optimisation of digital tools and asset management systems.
• Contribute to data cleansing, standardisation, and reporting tasks.

Stakeholder Engagement

• Collaborate with internal teams including Operations, HR, IT, Resilience and Compliance, Safety and Sustainability
• Attend cross-functional meetings and assist in preparing briefing materials
• Support engagement with external partners such as airlines, ground handlers, and government agencies

Work Arrangements:

• Start date: asap
• Part time: 3-4 days/week over 3 - 6 months depending on university study workload and other circumstances
• Place of work: WSI’s Luddenham or Liverpool offices, depending on business requirements

Learning Opportunities:

• Build on foundational skills covered at University
• Practical learnings to support career pathway
• Working in a professional corporate environment
• Strategic analysis and critical thinking
• Working with internal and external stakeholders

About You:

• Currently pursuing a degree in Business, Aviation, Human Resources, or related field.
• Strong analytical, problem solving and organisational skills.
• Proficiency in Excel; familiarity with workforce planning tools or data visualization platforms is a plus.
• Strong communication and interpersonal skills, with ability to work as part of a team.
• Passion for aviation, operations, and innovation.
• High attention to detail and accuracy.
• Ability to manage time effectively and prioritise tasks.
• Willingness to learn and take initiative.
• Professional conduct and reliability.
• An enquiring mind.
• Ability to complete corporate training and induction processes
• Must be an Australian citizen or permanent resident
• Must be in year 2, 3 or 4 of an undergraduate degree qualification
• Own transport to attend offices at Liverpool or Luddenham

If you’re our preferred candidate, you’ll be requested to undergo background and medical checks. You must be at least 18 years of age to work at WSI.

What We Offer

This role represents a great opportunity to join an Airport that represents the future of aviation and to showcase your skills within a dynamic, fast paced and high-performance culture by living WSA's values:

Safety is our priority | We do it with Heart | We strive to be different and better | We achieve together

There's a great working environment with flexibility (hybrid office/home) in a collaborative team where your input will be valued and rewarded.

WSA is an equal opportunity employer committed to building a diverse and inclusive culture. By joining us you will be part of an organisation that supports community, charities and environmental initiatives. We encourage residents of Western Sydney, Aboriginal and Torres Strait Islander and people from all backgrounds to apply.