UKI VTH - Talent Development Enablement And Operations Specialist

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Talent Development Enablement And Operations Specialist (Vth)

Role Purpose

To provide high-quality operational support to the UK&I Talent Development team, with an operational focus on learning deployment, CPD compliance, project execution, and data analytics. The role is pivotal in ensuring process excellence, stakeholder engagement, and data-driven decision-making across the Talent Development function.

Key Responsibilities

Operational Excellence

• Support the deployment of learning and CPD processes, ensuring compliance and a best-in-class user experience.
• Manage learner enquiries, exemptions, and feedback loops in collaboration with IBM (DAT), SL Quality teams, and other stakeholders.
• Maintain and improve documentation, FAQs, and process guidance to reflect evolving ways of working.
• Manage the BAU activities around internal and external venue sourcing for UKI TD.
• Document and standardize processes, templates, and SOPs for repeatable excellence.

Project Management

• Lead and contribute to operational projects aligned with strategic priorities, including vendor coordination and service quality evaluation.
• Collaborate with internal and external stakeholders to ensure timely delivery and continuous improvement of learning operations.

Data Analysis & Reporting

• Collect, organise, and interpret large and varied datasets to produce actionable insights.
• Perform quality assessments and trend analysis to support CPD compliance and business process improvements.
• Prepare reports for SL Quality teams and ICAEW inspections, including non-compliance cases and contextual factors (e.g. leave, new joiners).
• Support governance activities including audit readiness, data integrity checks, and compliance reporting

Financial & Budget Support

• Assist in financial planning and control activities, summarising key metrics and trends for leadership review.
• Maintain up-to-date documentation of finance processes and support the Enablement Finance Lead with holistic financial insights.

Stakeholder Engagement & Relationship Management

• Build strong relationships with UK&I Talent Development stakeholders, IBM (DAT), and global learning operations.
• Coach and support team members, fostering a collaborative and high-performance culture.
• Act as the day-to-day contact for third-party vendors (e.g. venue sourcing, print providers), ensuring service quality and process alignment.
• Query management (CPD, venues, contracting)

Skills & Competencies

• Advanced Excel skills (including formulae and macros); strong PowerPoint and Word proficiency.
• Excellent communication and stakeholder management skills.
• Strong organisational abilities with attention to detail and deadline discipline.
• Proactive problem-solving and creative thinking to drive service quality and innovation.
• Commercial acumen and business awareness.
• Ability to work independently, adapt quickly, and thrive in ambiguous environments.
• Commitment to acquiring new knowledge and exploring innovative solutions.
• Experience in coaching, interpersonal engagement, and working across diverse, international teams.

Experience Required

• Extensive experience in HR operations and learning deployment within professional services or corporate environments.
• Proven track record in managing operational processes and large datasets.
• Familiarity with CPD frameworks and compliance reporting.
• Experience working in global, virtual teams and managing cross-border relationships.
• Experience of PowerBi or equivalent is a plus.

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