CBS - BMC - Creative Services - Assistant Director - Account Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Assistant Director – Agency Account Manager 

The Opportunity

EY GDS Creative Center of Excellence (CoE) is an inhouse agency that helps EY teams build a better working world by delivering high-impact, high-quality and on–brand creative solutions. People in the CoE help create experiences that are not just creatively inspiring, but also strategically precise and deeply human — across multiple media platforms.

The account manager will serve as part of EY’s internal GDS agency. They shall function as the link between the global marketing teams and the offshore GDS agency. While working closely with the delivery teams, will service the global marketing teams, understand their marketing priorities and help translate them into creative action. They shall assess the penetration and the leverage of the internal agency within the global teams and will work to position the internal agency as the partner of choice for all creative, content and digital related work.

Your Key Responsibilities

• Manage a portfolio of accounts across the global marketing teams, from an internal agency perspective
• Build and maintain relationships with marketing managers and brand leaders to understand their priorities and challenges
• Be comfortable managing relationships with multiple accounts simultaneously in a deadline-driven environment
• Identify new relationships, opportunities and position the internal agency as the partner of choice within key accounts 
• Work with service delivery leaders to ensure the strategic positioning of the competencies within existing and potential accounts  
• Identify account pain points and work with service delivery to proactively propose solutions
• Be aware of industry trends and explore which of these trends can be leveraged to best serve the EY marketing
• Be comfortable working with business penetration targets provided by leadership. Manage the measurement and reporting of progress against these targets
• Identify opportunities to grow business through existing relationships by generating interest among accounts, including upselling and cross-selling
• Manage stakeholder expectations and communication
• When required, act as intermediary between the internal agency and the marketing managers for specific projects
• Track and forecast account metrics. Assess current penetration and reports on the status of existing accounts and new business

Skills and attributes for success

• A user-centric mindset with creative, innovative and analytical approach
• Exceptional project management, risk management and team management
• Proven track record of delivering high impact project on time and within budget
• An innovative mindset that takes a client problem and delivers compelling and inspiring creative solutions
• Excellent communication (comprehension, verbal and written) and interpersonal skills with the ability to communicate and persuade
• Exceptional attention to detail
• Understanding of Creative Agencies and related ecosystems

To qualify for the role, you must have

• Bachelor’s degree or college diploma (preferably in Graphic Design or related discipline)
• Experience across a range of digital, social, and integrated media
• Knowledge of social platforms (Twitter, LinkedIn, Instagram, YouTube, Facebook, Pinterest etc.)
• At least 12 years of overall experience in a fast-paced global environment out of which 5 years should be at an agency account management role

Ideally, you’ll also have

• Experience of managing or leading accounts and project initiatives on large scale transformation perspective

Technologies And Tools

• Experience across a range of digital, social, and integrated media

What we look for 

• Strong business acumen along with creative vision
• Creative problem-solving mindset with a flexible can-do attitude
• A growth mindset creative who loves to collaborate, ideate and deliver breakthrough work
• Self-starter who loves challenges and makes big things happen by working together
• Experience working with global clients
• Confidence, maturity and ability to build strong client relationships
• A strong team player who is comfortable working collaboratively with others

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.