Senior Mortgage Underwriter

Join us to build a more rewarding financial future for all Canadians 

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. 

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail 
• Deloitte’s Fast 50 in Canada Winner for 2023 and 2024
• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers 
• 10K+ retail partners

The Role

As a senior mortgage Underwriter you’ll be responsible for underwriting deals from across the country. You’ll work closely with our Mortgage Sales team and third party brokers to ensure we’re finding the most effective solutions for our customers, and through that, you’ll be an integral part of enabling Neo to deliver a full range of financing products and services partnered with an exceptional customer experience. If you love a fast paced environment where growth and opportunities are constant, you’ll fit right in with this team!

What You'Ll Be Doing:

• Underwrite complex and high-value mortgage loan applications, including those with unique borrower profiles or property types.
• Serve as a mentor and resource for junior underwriters, Mortgage Fulfillment Officer (MFO) and Mortgage Coordinators providing guidance on underwriting policies and best practices.
• You successfully deliver mortgages from the application stage through to funding with the support of your MFO 
• You execute skilled and clear communication with Sales team, mortgage brokers, and internal /external partners to ensure their understanding of the mortgage process, expectations and documentation required
• You liaise with the Sales team, MFOs, Coordinators, and third party brokers on status updates for active mortgage files
• You utilize a hands-on approach and problem-solving skills to make prudent decisions on complex mortgage files. If needed, you may be required to review mortgage documentation
• You work with management for support on complex files where standard lending solutions have been exhausted
• You develop subject matter expertise in the functionality and features of products, services, tools, technology, and Salesforce CRM capabilities
• You remain current on the latest industry trends to secure a competitive advantage

Who We Are Looking For:

• You have 4+ years of underwriting experience in the Canadian mortgage industry
• You have a passion for growth and excellence, consistently striving to deliver the highest quality results in a startup environment
• You bring epic focus and energy, with a strong dedication to client service
• You have superior communication skills, both verbal and written
• You're highly organized with exceptional time management capabilities

Additional Role Details:

• This role will be in-office where possible, but flexible to consider remote candidates who are not located near an office.
• Currently Neo has offices in Calgary, Winnipeg and Toronto.
• Working hours, at times, may be outside a traditional Monday to Friday, 9am-5pm MST schedule. This will be determined on an as needed basis.
• Currently Neo has offices in Calgary, Winnipeg and Toronto.

Working At Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we’re looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success. 

Apply With Us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.