Field Service Engineer / South Italy

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

The Binding Site part of Thermo Fisher Scientific Inc. seeks a Field Service Engineer for South Italy to provide top-notch service and support for our Optilite® system. This position is outstanding, enabling you to boost patient outcomes in multiple myeloma through your technical expertise and dedication.

A Day In The Life:

• Join a multifaceted and proficient team that supports our customers in efficiently completing their vital clinical tasks using the Optilite® systems.
• Ensure successful installation, system integration, validation, scheduled maintenance, upgrades, solving, and repair of the Optilite® system and associated software.
• Provide timely technical support to customers and colleagues, including remote access support and multi-functional technical investigation work, efficiently diagnosing faults and restoring full system functionality.
• Participate expertly in technical discussions on the product – both hardware and software.
• Perform scheduled preventative maintenance (PM) visits within the required timeframes.
• Complete service reports in Service CRM, ensuring they are both fully and accurately completed.
• Maintain accurate records of spare parts, ensuring parts are used appropriately, and support with spare part stock checks and reconciliation.
• Update instruments placed at customer laboratories with software and data management upgrades as the need arises.
• Provide feedback to global product teams on instrument reliability and quality.
• Offer training courses on installation and maintenance to end-users.
• Conduct preliminary visits to laboratories to agree on positioning of the instrumentation, checking accurate installation sites, and the need for any hydraulic/electric/logistic work.
• Support interfacing LIS with the main company management tools.

Keys To Success:

• Bachelor’s degree in biomedical engineering or a related field or equivalent experience.
• Proven experience in a scientific or engineering field (e.g., clinical/research laboratories, electronics, biotechnology, medical devices).
• IT skills for laboratory middleware management.
• Strong technical competence and problem-solving abilities
• Customer-focused with excellent interpersonal skills.
• Proficiency in English and Italian – both written and verbal.
• Availability to travel at short notice and occasionally work weekends/unsociable hours (75 – 85% of working on field).
• Full driving license.

What We Offer:

• A super team in which openness and team spirit are lived.
• A company car that can also be used privately.
• A job with an innovative employer.
• Outstanding development and career prospects in a globally growing company.
• A workplace culture in which integrity, involvement, intensity, and innovation are lived.

When your part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

As an employer, Thermo Fisher Scientific is committed to equal opportunity and cultural minority support and does not discriminate based on ethnic origin, color, religion, gender, sexual orientation, gender identity, national origin, disability, or legally protected status.

Interested? Then apply online http://jobs.thermofisher.com with the usual documents (up to a maximum of 2 MB)

Agency Note!

Please note that we are not interested in commercial placement offers from personnel service providers.  If you decide to send us unsolicited application documents or to upload them, they will not be considered and will be deleted in accordance with our data protection guidelines