Customer Fulfillment Specialist

Komatsu.com

Office

Elko, NV, US, 89801

Full Time

Join Komatsu and Be Part of Something Big!

Job Overview

Join Komatsu West, a leading division of Komatsu America Corp., as a Customer Fulfillment Specialist based in Elko, NV. In this critical role, you will become a key player in ensuring our customers receive exceptional service and efficient order management within the heavy equipment industry. As part of the Komatsu Equipment Company team, you will operate at the intersection of customer service, materials management, and warehouse operations, providing comprehensive support to meet our clients' needs.

Your daily activities will include interacting directly with customers to manage parts orders, providing transparent pricing and availability information, and facilitating smooth order entry processes. You will collaborate closely with internal stakeholders like procurement, warehouse personnel, and logistics teams to confirm precise order fulfillment and shipping schedules. Keeping safety as a top priority, you will participate in maintaining a secure work environment, contributing to the team's overall morale and operational excellence.

We foster an inclusive and dynamic culture that emphasizes continuous professional growth and development in materials handling and customer service. Joining Komatsu West means you will advance your career within a reputable company that values commitment, communication, and technical knowledge, offering a rewarding work environment driven by teamwork and mutual respect.

Key Job Responsibilities

Key Job Responsibilities:

Daily Tasks:

Accurately process and expedite customer sales orders, ensuring timely updates and proactive communication regarding order status.
Prepare comprehensive quotations and provide clear pricing details along with realistic lead times to facilitate informed purchasing decisions.
Maintain a vigilant approach to workplace safety, actively identifying and mitigating risks within operations.
Respond promptly to customer inquiries, demonstrating urgency and a solutions-oriented mindset to resolve issues efficiently.
Utilize advanced tracking systems to monitor order progress and shipment logistics, ensuring transparency and customer satisfaction.
Manage multiple priority tasks simultaneously, employing excellent organizational skills to meet deadlines.
Communicate effectively and professionally in written and verbal formats with customers, vendors, and internal teams to coordinate activities and address concerns.
Oversee the release and coordination of shipments, verifying compliance with company policies and high-quality standards.
Apply knowledge from parts catalogs and technical drawings to provide accurate assistance and advice to customers.

Weekly Tasks:

Administer customer credit and adjustment processes with precision and attention to detail.
Support logistics by participating in loading and unloading freight, inspecting goods for damages, and reporting discrepancies.
Operate warehouse equipment safely, including manual power hoists, dollies, lifts, and forklifts, adhering to operational standards.
Monitor open order reports consistently to identify and resolve bottlenecks and expedite order completion.
Actively engage in weekly safety meetings, contributing to continuous improvements in health and safety practices.
Review and validate freight bills to ensure accurate costs and control expenses.
Manage inventory thresholds by assessing stock levels and coordinating adjustments to maintain optimal supply.

Monthly Tasks:

Compile and analyze in-transit stock locator reports to maintain clear visibility on inventory movements.
Generate transport order open reports to oversee pending deliveries, ensuring timely fulfillment.
Partake in monthly safety meetings fostering a culture of safety awareness and compliance.
Provide after-hours on-call support to the parts department, securing uninterrupted service for customers.
Collaborate with the purchasing team to assist in procurement activities that align with operational demands.

Occasional/As Needed:

Conduct onsite visits to mining operations and customer locations to strengthen partnerships and address service needs.
Offer backup support for procurement activities in the absence of the Buyer, ensuring seamless purchasing operations.

Qualifications/Requirements

High School Diploma or equivalent educational credential is required; additional formal training or certifications in logistics or supply chain management are advantageous.
Demonstrated experience ranging from 4 to 8 years in materials management, inventory control, or customer fulfillment within the heavy equipment, industrial, or related sectors.
Proficiency with Microsoft Office Suite, including Excel for data analysis, Word for documentation, and Outlook for professional communication.
Expert user knowledge of industry-specific software such as CDK and SAP, with the ability to efficiently manage order processing, inventory monitoring, and detailed reporting functions.
Strong commitment to adhering to occupational health and safety standards to uphold a safe and compliant workplace.
Exceptional organizational abilities to balance multiple responsibilities while meeting tight deadlines and maintaining accuracy.
Effective and clear communication skills, adaptable to interact professionally with diverse groups including customers, suppliers, colleagues, and management.
Physical capability to perform warehouse duties, including operating heavy equipment safely, conducting thorough inspections of shipments, and participating in manual handling tasks.
A proactive attitude toward continuous learning and adaptation to evolving technologies, processes, and business practices within the company.

Additional Information

Komatsu West is proud to be an equal opportunity employer that fosters a diverse and inclusive work environment. We support ongoing professional development and offer a collaborative culture where each team member's contributions are valued. This role includes participation in safety programs and may require occasional travel to customer sites. Ability to provide after-hours support is a key component to maintaining service excellence.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. 