Administrative Assistant - Nebraska Family Works

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

Summary Description Of Work

Performs semi-skilled duties of a routine nature. A variety of activities may be required but decision-making is at a minimum.

• Compensation: between $16.51 and $19.69 per hour (based on years of experience)
• Work Schedule: Monday through Friday, 9:00 a.m. - 5:00 p.m. (37.5 hours per week)
• Click to see benefits and company perks
• Essential Duties and Responsibilities
• Provides general support and preforms task to ensure efficient office operations.
• Maintains organized reception area, copy room and nurses’ office.
• Answers calls, emails and door buzzer; accurately takes messages and gives appropriate directions to clients and staff; assists all visitors, clients, and staff in processing their inquiries. Provides information to staff as needed related to client interactions to assist with treatment planning and implementation.
• Enters and maintains client appointments and transportation on shared staff calendar. Assist clients and staff with scheduling conference rooms and online appointments.
• Accurately update information onto spreadsheets and electronic database.
• Organizing, scanning and uploading client files and documentation into electronic database.
• Coordinates with clients, staff and nurse to schedule on site medical appointments.
• Monitors fax machine, distributing incoming faxes, and assists in outgoing upon request.
• Receives and distributes incoming agency mail and prepares outgoing agency mail. Receives client prescriptions and ensures securely stored.
• Discretion and ability to handle confidential information and maintain professional boundaries.
• Creates, maintains, and shares as appropriate a dynamic self-care plan.
• Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Essential functions of this job is to be performed on company physical work site.
• Performs other program related duties as assigned.

*Denotes Essential Job Functions

Minimum Preferred Qualifications

• High School Diploma
• Two years’ experience
• Proficiency in basic office skills and personal computer skills.