Mgr, Business Services

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Business Service Manager to join our ONESCCU team at our Melbourne Headquarters! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

Sccu Team Member Benefits:

• ONESCCU annual bonus available!
• Hybrid Work Schedule with 2 days in office required
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program after 1 year of service

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat, etc. / GAP coverage at half price
• Fixed low-rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

Position Summary

The Business Service Manager will provide Business Advisors with coaching and development to ensure the mission and vision of Business Services is realized. The Manager will oversee lending and sales activities within SCCU, primarily focusing on business and commercial loans. Improve brand recognition of SCCU Business Services throughout our footprint through building relationships and participating in appropriate community events.

Business Service Manager Salary Range

• $96,580 - $102,287

Business Service Manager Duties and Responsibilities 

• Provide leadership and guidance to the Business Services Advisors with all daily activities to support consistent member experience, team engagement, sales goals and operational accuracy.
• Conducts periodic observations and provide ongoing training to enhance team knowledge, skills, and alignment with lending policies, market trends, and regulatory changes
• Maintain procedures and policy for business lending.
• Manage, direct and evaluate Business Services Advisor performance through coaching, training, and reviews to achieve production and referral goals.
• Recommend workflow and process improvements in collaboration with other departments and branches.
• Provide support across all areas of Business Services as needed.
• Oversee the origination process for commercial and small business loans, ensuring that loan applications meet SCCU’s lending criteria, risk tolerance, and member needs.
• Evaluate creditworthiness of business clients through thorough risk analysis, recommending loan approvals and appropriate terms.
• Set individual and team performance goals, monitor progress, and prepare regular reports on lending performance, including origination, delinquencies, and portfolio quality.
• Monitor loan portfolio performance, addressing risks and potential defaults to maintain a healthy risk-return balance.
• Ensure proper documentation is collected and maintained for each loan.
• Collaborate with AVP to develop and execute strategies for meeting commercial lending goals.
• Stay informed on lending laws, regulations, and industry trends.

Business Service Manager Minimum Qualifications

•  5-8 years of banking or commercial business development or marketing, retail sales, sales management experience required.
• Two-year college or associate’s degree in Business Administration, Finance, Economics, business related field, specialized certification or equivalent experience. 

Hours

• Must be available Monday – Friday 9:00 am - 5:00.