Receptionist / All Rounder (M/F/NB)

Company Description

JO&JOE is a brand created in 2017. Our ‘open houses’ combine the comfort of a hotel with the friendliness of a youth hostel. Caring, colourful, open living spaces. Ideally located in international cities, our hostels offer an experience for travellers AND locals (rooftops, restaurants, bars, events, designer rooms at affordable prices). Each JO&JOE is unique, with a community rooted in neighbourhood life. We believe that travelling is not about affordability, but about being open-minded and wanting to meet new people. We're just waiting for you.

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Our commitment to diversity and inclusion:

JO&JOE is an inclusive company, and our ambition is to recruit and promote diverse talent. Our adverts are gender-neutral.

Job Description

JO&JOE is opening its new hostel in Auckland and is looking for its next Receptionist / All Rounder!

Come and write a page in the history of JO&JOE by being part of the opening team! This hybrid role will support both the Front Office and Food & Beverage teams, ensuring guests receive a warm welcome and great service throughout their stay.

Why You?

None of these missions will scare you:

Mission 1: Provide a warm, personalized welcome to guests and convey the JO&JOE vibe through your attitude and professionalism.

• Mission 2: Manage bookings, phone calls, check-ins, and check-outs.
• Mission 3: Inform guests about their stay, services, and local happenings.
• Mission 4: Assist with breakfast service and support the bar/restaurant team when needed.
• Mission 5: Take orders, process payments, and prepare beverages.
• Mission 6: Maintain cleanliness and hygiene in both front desk and F&B areas.
• Mission 7: Monitor stock levels and communicate needs to supervisors.
• Mission 8: Promote JO&JOE events, upsell services, and support revenue growth.
• Mission 9: Ensure safety procedures are followed and communicate effectively with other departments.

Mission 10: Respond to guest feedback and manage cash handling procedures.

Qualifications

Because you’ve got it in you:

• A perfectly balanced sense of customer service.
• A passion for hospitality and helping others.
• A commercial mindset and attention to detail.
• A desire to learn and grow in a dynamic environment.
• Strict adherence to hygiene, safety, and operational procedures.

Your Little Extras Are:

• Field of study: Hospitality or Restauration.
• Professional experience: 1 to 2 years.
• Languages: English + Legal working rights in New Zealand

Additional Information

We're sure you know the song:

1. First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.
2. Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong!
3. Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍.

Jo&Joe Benefits:

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodation at the hotel and additional perks!

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.