Customer Assistance Coordinator (Travel & Protection)

Join Allianz Partners, a global leader in assistance and insurance, and build your career with an international brand that supports millions of customers worldwide. As a Customer Assistance Coordinator (Travel & Protection), you’ll work with diverse teams and stakeholders across borders—helping travelers and policyholders get the support they need, when they need it. You’ll gain global exposure, sharpen your communication and problem‑solving skills, and grow in a multicultural environment that invests in training, development, and long‑term career opportunities. If you’re looking for meaningful work with real impact in a world‑class company, this is your next step.

What You’Ll Do

• Manage inbound and outbound calls, emails, and messages for client services
• Assess needs and arrange services/benefits based on policy coverage
• Coordinate with service partners and internal teams to resolve cases
• Document all conversations, actions, and outcomes in the case system
• Collaborate within the team to ensure seamless, end-to-end case handling
• Handle ad hoc tasks to support Assistance Operations as needed

What You’Ll Bring

• Diploma or Bachelor’s degree in any field
• 1+ years’ experience in client-facing or coordination roles (e.g., customer service, provider liaison, account/claims support, operations); fresh graduates welcome.
• Advantage: background in insurance, medical, or travel assistance
• Strong English (written and spoken); Mandarin and Chinese dialects are a plus
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Able to work rotating shifts across 7 days (07:00–22:00), including weekends and public holidays. 
• Customer-focused, calm under pressure, and detail-oriented

Location: UOA Centre, KLCC, Kuala Lumpur 

If you’re excited but not sure you meet every requirement, apply anyway—we value potential and a growth mindset.

What We Offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balan

79133 | Customer Services & Claims | Entry Level | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset   management companies in the world. Caring for our employees, their ambitions,   dreams and challenges, is what makes us a unique employer. Together we can   build an environment where everyone feels empowered and has the confidence to   explore, to grow and to shape a better future for our customers and the world   around us. 

At Allianz, we stand for unity: we believe that a united world is a   more prosperous world, and we are dedicated to consistently advocating for   equal opportunities for all. And the foundation for this is our inclusive   workplace, where people and performance both matter, and nurtures a culture   grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural   background, age, gender, nationality, religion, social class, disability or   sexual orientation, or any other characteristics protected under applicable   local laws and regulations. 

Join us. Let's care for tomorrow.